I had been a customer of National General for a few years when my policy was cancelled (due to la 2 day late payment). I had continued to pay National General for 2 months before realizing my policy had been cancelled.. When I called in, the customer service rep had told me they mailed me my refund although I was never called or emailed to notify me that these checks had been mailed. Nor did I every recieve them. This was in may 2014. Here I am in July of 2014 and have have spent hours on the phone with these guys trying to figure out where these checks are. They keep telling me that they are cancelling and re-issuing them but it has been 2 months and I havent gotten these checks. At this point, I am unsure that they will EVER get me my money back and trying to save you from this is the only thing I can think of to do. There is a silver lining in this all. This experience has forced me to use a different company. I now pay HALF as much, for the EXACT SAME policy + a 2006 Chevy Tahoe. This company is extremely over priced and their service to their customers is crap. I would high suggest you take your business elsewhere.
This complaint and/or review was posted on HolySmoke.org on 13:07 pm, January 21, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/national-general-insurance-review/.
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