This website masquerades as an official National Parks service (there is a disclaimer, but it’s tough to spot.) I made the mistake of asking for help in finding some rooms at the (very difficult to book) south rim of the Grand Canyon. I quickly realized I made a mistake in the dates, so I called the company for help. After being on death hold for almost 20 minutes, an agent told me (after some discussion) that she would cancel the reservations and refund the neary $500 charged to my credit card (these people don’t just reserve, they charge) but would not be able to refund their whopping 10% “service fee” amounting to more than $93!! I asked to speak to a supervisor and (after another long hold) was connected to Francisco (no last name) who was defensive and acusatory, but of no help whatever. So now, I’m stuck with a $93 charge for some rooms I don’t want. The company has not refunded the actual cost of the rooms, as promised. This outfit is a scam. Their practice of charging your credit card immediately for reservations is unbelievable, and their 10% “service fee” is an outrage. I am disputing the charges, but I am writing this to warn others. You can make reservations an all the National Parks for free, you don’t need ripoff artists like this to spoil your trip as they have mine. .
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This complaint and/or review was posted on HolySmoke.org on 21:21 pm, December 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/national-park-reservations-review/.
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