I purchased an extended warranty for my vehicle with Premium Plus coverage which is an exclusionary policy. That means all mechanical and electrical parts are covered unless they are specifically excluded in the agreement. On September 18th, 2014 I submitted a claim to repair a coolant leak. National Warranty Corporation dispatched an investigator who determined that the metallic “”water pump housing”” had failed. It was not a rubber hose, belt, gasket, or other normal maintenance item. This part was also not on the list of excluded items but National still denied the claim stating that the water pump housing was not a “”mechanical part””. The extended warranty contract does not define the word “”mechanical”” but I was told verbally that National Warranty only consideres it mechanical if there are moving parts involved. Merriam-Webster dictionary defines “”mechanical”” as (1a(1)) “”of or relating to machinery or tools”” and (1a(2)) “”produced or operated by a machine or tool.”” This part meets both of those definitions. It definitely relates to machinery and was definiely produced by machine. The dicitonary listing also contains several other definitions but none of them require moving parts. Even if that was one of the definitions, it would not invalidate the other definitions unless it was specifically defined that way in the contract that I signed. I paid extra for the exclusionary “”Premium Plus”” policy because I am a typical consumer and not an automotive expert. As such, it was easier for me to understand a list of what was specifically excluded rather than what was included. As a consumer, I must be able to rely on standard dictionary definitions when interpreting a business contract. I cannot be expected to somehow magically know before signing that the company will be imposing selective or fabricated definitions of their words. In my opinion, this practice is both illegal and highly unethical. Buyer beware. .
This complaint and/or review was posted on HolySmoke.org on 05:03 am, June 24, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/national-warranty-corporation-review/.
The reviews & complaints posted about National Warranty Corporation was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about National Warranty Corporation as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.