Nature Hills Nursery

Nature Hills Nursery Reviews & Complaints

Reviews: 7


Total views: 4251

Published: 10 September 2018

Posted by: Reviewer82528

Do not trust this company! I ordered a tree online last May (2015). I was sent a tree that looked dead. I was told it was dormant. I followed their instructions and waited 8 weeks (they told me that it would take that long for it to leaf out). It never leafed out. I tried calling their number and every time I did, I could get no live person. The message always said that they were experiencing a high volume of calls. I finally got someone to contact me back when I emailed them and threatened complaining to the BBB (of which, it turns out, they are not apart of) I contacted them because I had paid for replacement insurance (what a joke)! I was told that a new one wouldn”t ship until fall. So, I waited and waited and waited. I recontacted the person who had gotten back to me in the summer and she said they would ship late October or early November. It didn”t happen. So, mid-November I contacted them again. This time I was told they had just gotten a freeze and that the trees were going to be dormant soon and shipping would start November 16. I contacted them once again and today I get a message that says because of my shipping zone they won”t be shipping till spring. So, now I”m in the same boat – waiting. I am filing a second complaint with the BBB and will be finding a way to post on similar sites at this to get the word out. DON”T DO BUSINESS WITH THIS COMPANY!

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