When booking a trip to Kauai through Outrigger, I decided to add airfare to the package. The third party that handles the airfare portion is neattravel. I booked the airfare and then was given the opportunity to select the seats on the outbound and inbound flights. I selected the seats and was then sent a confirmation with the seat assignments. There is a small note on the confirmation stating that “Seat requests are not guaranteed. I didn’t receive anything telling me that my seat request was denied or altered so I assumed that I was given the seats as requested. We are leaving in a month so I thought that I would check flight status etc. I found out that not only do I not have the seats requested, I don’t have any seats at all and will be assigned seats upon arrival at the airport. I am guessing that my family will be scattered around the plane on the inbound and outbound flights. Not the way I want to start a vacation. Due to Outriggers inability to do anything about this problem, this may be my last Outrigger trip. If you are booking a stay at an Outrigger property, do not book your airfare through Outrigger! Especially if you are a family with children. .
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