Since Hasler has been bought out by Neopost, our billing services have been horrid. There are multiple invoice issues: 1 – Invoices are mailed out at infrequent intervals – some are received just a few days before the due date. 2 – If you mail a payment 2 weeks ahead of the due date, it gets posted within 3-5 days. Mail the check 5 days before the due date, it mysteriously gets ‘lost’ until 1-3 days after the due date. 3 – Some invoices don’t get mailed (therefore, not received and not paid). This was our March 2015 billing issue. 4 – Only one late fee and finance charge can be removed in a year, regardless of the issue surrounding the late payment posted. 5 – Dec 2014 payment was posted to our Neopost account a week after it cleared the bank. The January statement showed more late fees and finance charges since the payment wasn’t posted in time. 6 – June 2015 payment mailed 6/9/2015 for the 6/16/2015 due date. July 2015 statement shows closing date of 6/18/2015 with $29 late fee and $7.40 finance charge. Online shows payment posted 6/19/2015 and the check clearing the bank 6/22. 7 – Their website stinks. It isn’t easy to find out where you need to go to make a payment. Everything associated with our account has been much worse since Neopost took over our Hasler account. It seems that all they want to do is make more money by assigning late fees and finance charges. Avoid Neopost at all costs. Once this contract is expired, we’re definintely finding someone else. I don’t care if it costs more. Neopost isn’t worth all this frustration. .
This complaint and/or review was posted on HolySmoke.org on 06:27 am, June 05, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/neopost-usa-inc-review/.
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