NetFlorist Reviews & Complaints

Reviews: 52


Total views: 4466

Published: 04 March 2020

Posted by: Leandri Coetzee

[protected] – first my order was cancelled, and they didnt call me I had to call and then emailed them to tell them that it says delivered on my profile but I received nothing, then a lady called me and said she will re-schedule to the original date the 5th of feb, her name was delicia. Today the 5th of feb I had to mail again, because it says under progress of my order, in production? Then delicia called and said the courier company couldnt find my address or something like that, I clearly stated the business name, and we are the only business on that street and corner. Absolutely terrible service. My gift is for a birthday now I have to think of excuses tonight. And still today I had to reach out first I still haven’t heard anything from netflorist, after 3 emails now delicia calls me and says no but she didnt receive my first mail etc. She did not do her job from the beginning. She is lying to me, and no one cares, I still havent received a single update from netflorist, why was my parcel cancelled in the beginning, why did no one from netflorist contact me or emailed me? Nothing, no communication. I showed up last night with no gift. And she said the courier company said they were here twice, bulldust. I received another parcel from another online company yesterday that I also ordered online, and they used the courier guy and they kept me up to date the whole time. And found the place the first time, all my takealot orders arrive here without any hassle. This is the worst customer service ever. I really think delicia should rather not work with customers, because if I had a problem with a customers gift, I will follow up from there on out. And she didn’t call me once without me emailing first. This is really ridiculous.

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