[protected] – first my order was cancelled, and they didnt call me I had to call and then emailed them to tell them that it says delivered on my profile but I received nothing, then a lady called me and said she will re-schedule to the original date the 5th of feb, her name was delicia. Today the 5th of feb I had to mail again, because it says under progress of my order, in production? Then delicia called and said the courier company couldnt find my address or something like that, I clearly stated the business name, and we are the only business on that street and corner. Absolutely terrible service. My gift is for a birthday now I have to think of excuses tonight. And still today I had to reach out first I still haven’t heard anything from netflorist, after 3 emails now delicia calls me and says no but she didnt receive my first mail etc. She did not do her job from the beginning. She is lying to me, and no one cares, I still havent received a single update from netflorist, why was my parcel cancelled in the beginning, why did no one from netflorist contact me or emailed me? Nothing, no communication. I showed up last night with no gift. And she said the courier company said they were here twice, bulldust. I received another parcel from another online company yesterday that I also ordered online, and they used the courier guy and they kept me up to date the whole time. And found the place the first time, all my takealot orders arrive here without any hassle. This is the worst customer service ever. I really think delicia should rather not work with customers, because if I had a problem with a customers gift, I will follow up from there on out. And she didn’t call me once without me emailing first. This is really ridiculous.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 05:52 am, March 04, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/netflorist/.
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NetFlorist Reviews & Complaints
[protected] – Order placed online 29 March 2018 for the amount of R 2669.90. No order confirmation ever received but Warren Dickson from Customer Service confirmed that he found my deposit and ask if I wanted I refund. I supplied my bank details directly to him on 10th of April 2018. Since this email I have been unable to get confirmation of my refund or any further update from Netflorist. I have sent him 4 emails since then which have been ignored and spent over 2 hours on the phone to try and resolve this issue. This is basically theft by your company. You did not supply any product or promise supply of any product but refuse to refund the money paid to your account. I would like someone to follow this up and reply to me ASAP!!!
NetFlorist Reviews & Complaints
14 February 2017 – o/n [protected] Order placed for delivery on 14 Feb, had to call 4 times yesterday and was lied to on all 4 occasions them telling me my delivery is second, delivery left just after 13:00pm and still wasnt delivered at 16:00pm??? Keeping in mind you hold the line for 15mins before someone that CANT assist you answers. Gift was never delivered as my request was for them to deliver before 14:00pm as recipient leaves at 15:00pm. Its now 15 February 2017 9:00am and my Valentines gift has still not been delivered, this does not sit right as the special moment is gone and im left with egg on my face! The recipient is no longer at the address given for delivery on the 14 February 2017 so i had to update the address and have been told now that due to the address change it will only be delivered this afternoon!!?? This is not my problem, your automated emails are rubbish – get rid of them as i was informed yesterday that my gift would take priority this morning… ANOTHER LIE!!!
NetFlorist Reviews & Complaints
8 days before my wedding anniversary I placed a order with Netflorist, and paid the required amount on that day. I got confirmation that the oder will be delivered as specified. The flowers was delivered but not the customized clothing and I did not know that until a lady from Netflorist phoned me and told me about it. She was very apologetic but also very business like, it is what it is, she will get it tomorrow so there deal with it. This is not the first time Netflorist has failed to produce, 3 years ago they were a day late with valentine flowers for my wife and 2 daughters who only got it the next day. Time seems not to be important to them!! Why ask the delivery date if you are never going to keep it, you raise expectations and I trust everything is taken care of, but then you disappoint! Wish some other company will come along and compete with Netflorist because they can do what they like as they have a Monopoly in South Africa. Have been a client with them for more than 10 years!!and this is how I am treated!! Order number gift [protected].
NetFlorist Reviews & Complaints
9-11-17 – cell-[protected] My husband”s company sent me flowers and this is not the first time that they have sent flowers. I have to add that on 2 occassions the quality of flowers were unacceptable and that is why I have decided to complain about it. My daughter has been receiving flowers a few times in the past few months that has passed but also not of good quality. It always looks withered and not fresh and does not even last long. Very disappointing to say the least.
NetFlorist Reviews & Complaints
A very special day is ruined because of Netflorist, extremely disappointed that I can clearly see that making money is more important than good service. I understand that it was a very busy time with Valentines day, but a successful business should know their limit on orders, work, whatever it is they do, not push to make money and fail in the most important factor anyway. I’ve requested a refund but doubt that I’ll see my money again. Order number [protected] I requested so many times as to the status of my order, hardly any response except they’ve lost track of their drivers.
NetFlorist Reviews & Complaints
Actually I don”t know why I”m adding this as they don”t respond to complaints online. Not bothered about unhappy clients or try to assist. A manager is never available, staff incompetent to even do a change of address. Items not delivered, lies about it being on the way or that it will be delivered on time. This was supposed to be for Valentine”s Day, now they want to deliver it on tomorrow which is Tuesday. Whether you deal with them calmly or getting livid means nothing, they just don”t care. They take your money and just don”t deliver the items. They have been doing this for years, they should know it is a busy time of year, get the required staff and delivery services in place. Call your clients back. Drop the items for the day it was requested. What is a Valentine”s gift worth 4 or 5 days down the line? I want a full refund and will NEVER use NetFlorist as a service again and will also notify others not to use it as the disappointment and no care attitude from them is disgusting to say the least !! Management is non existent like delivery.
NetFlorist Reviews & Complaints
After a quick visit to the Netflorist website, and reading their terms and conditions, I decided to order a Gerbera and Rose Bouquet for my wife on her birthday. Without any hassle the online order was completed, paid and confirmation e-mail received. I placed the order with Netflorist during the morning of Tuesday 17 November 2016, order number [protected]. Seeing as my wife is a teacher, I added a request that the flowers be delivered to my wife on 21 November 2016 before 11:00 as the school is closing at 12:00. At 10:24 on the morning of 21 November I receive an e-mail simply stating: “Please be advised that the florist to whom your order has been assigned will not be able to deliver your order by 11:00 am this morning. They are situated in Harterbeespoort and can only do it this afternoon. Please reply with an alternative address to which we can deliver in the event that we reach the school and ______ has already left” After phoning Netflorist and speaking to 3 different consultants I had to cancel the order after hearing the following lame excuses: 1. They (Netflorist) cannot get hold of the florist tasked with my order. 2. The florist tasked with the order is not located in the same town and don”t deliver to Brits 3. They can deliver it only later that same afternoon. 4. It is my fault for not understanding their terms and conditions correctly. Firstly, the internal management, or rather the lack thereof, of order placement and delivery is not my problem. It”s yours Netflorist!!! Secondly, included in the purchasing fee is a delivery charge. So I actually had to pay for a service that Netflorist don”t deliver. Thirdly, whats the use of delivering the flowers to a school that is already closed!!! In the terms and conditions it states that Netflorist cannot guarantee a specific delivery time. To a degree I understand it, but I didn”t specify a time, I requested that the flowers be delivered to my wife during the morning when she is actually at work. Fourthly, I didn”t receive any notification that my order, and the delivery request contained therein, was not acceptable. Needles to say the flowers where not delivered, causing me great humiliation with my wife”s colleagues as it was part of proceedings they planned for her Not one consultant even tried to apologize for the mess, or even tried to come up with a workable solution. I still haven”t received a notification that my order was canceled, nor have I been refunded. It is totally unacceptable that a company can not be held accountable for their actions and the companies employed by them.
NetFlorist Reviews & Complaints
After I a 20 year old student saw the amazing Castle Lager customization special I thought this would be the most amazing gift I could give my dad for Fathers Day, seeing that this would be a gift like no other. I received the order approximately a week later which was great. I did not want to gift this present in the ugly brown box so I opened it, after removing this box it came to my attention that my order was wrong, instead of having my dad’s name customized on it, it had someone else’s dads name (sorry to them as well). I immediately emailed to NetFlorist only to wait 11 working hours where they state after 9 you will receive a reply I had to call them. After talking to them and the call center representatives talking to their managers they said that they will not be able to fix this error, they would give me a refund, and I can keep the beer. This is great, but not the point, NetFlorist “Guaranteed 100% Satisfaction”, what a lie, so now I need to wait for a reply to receive a refund, I am not going to be able to give my dad a present on Fathers Day, I will not receive a new order to fix their mistake. As a student I don’t have money to go buy something now, the emotional pain this company has put me through and not even caring seems to be very disappointing. I will not recommend this company to anyone, they blatantly lie on their website, and clearly what you see is definitely not what you get. I really hope that I am the only one who had this bad experience along with the other family who has to give their dad my dad’s present and visa versa. Hands down the worst buying experience that I have ever received.
NetFlorist Reviews & Complaints
Can someone please advise how long ahead of time you pack these? The balloon in the to the moon box is half deflated. (NETER467 – Love You to the Moon Edible Arrangement) And the chocolates in the mom chocolate box are on expiration date and brown chocolate is already turning white. (RA6799 – Best Mom Chocolate Box) How is this acceptable? I will post this on hellopeter.com as well. Look at the expiration dates on the attached photos, either expiring this month, next month or already expired! Thanks for the old chocolates! Last time you sent my wife dead flowers, I swore never to use you again. Thanks for reminding me why I shouldn”t use you in the future. These were gifts for my pregnant wife for Mothersday, and it was our wedding anniversary today, thanks for the rubbish I had delivered to her office.
NetFlorist Reviews & Complaints
Continuous efforts to try and pay for the flowers on the site, all my details had been correct but every transaction is showing unsuccessful. Then had to wait forever to get ahold of a consultant. It had been a 1 year anniversary so it meant to be special that the flowers had to be on time. It got delivered 5 mins before the company closed even though the order and payment was done 2 days before. The images on the website is misleading. The flowers that I ordered looked nothing like what I paid for.
NetFlorist Reviews & Complaints
Date of order and suppose deliver: 18/03/2016 Order number: [protected] I ordered my friend in hospital some flowers last week and Friday (18/03/16) and paid extra to have the flowers delivered the same day. That wasn”t done. After lots of fighting and complaining on facebook they gave me some lame excuses. Their tracking system just showed order being prepared. I send 7 e-mails for help, no interest, no service, no nothing. In the end I had to provide another address to them. This was on Monday (21/03/16). I gave home address and after another lot of complaints the flowers got delivered on Wednesday (23/03/16). I paid R569.00 for these flowers and was promised FRESH FLOWERS AND LILLY”S!! I felt ashamed when my friend send me a photo of the flowers she received. It wasn”t what was promised and definitely not worth the money I paid! The 1st photo is what I ordered from their website and the 2nd photo is what my friend received. There”s no love in these flowers and I feel disgusted with this. I just want them to send my friend the flowers that I paid for and was promised. Netflorist isn”t interested in helping. PLEASE CAN YOU HELP ME? Thank you. Reza Staltz
NetFlorist Reviews & Complaints
Dear Rene, I am extremely disappointed with Netflorist. I ordered timeously for delivery today and at 15:37, I was advised that nothing could be delivered today. The gift was a Congratulatory gift to the parents of the groom. They are travelling to Stellenbosh tomorrow and I somehow do not believe that my friends will be at home tomorrow to accept a bottle of bubbly from me. I would like to cancel the order, get a refund and will never use Netflorist again. I am based in Johannesburg and will advise friends and family of the poor service I received. Harold advertises amazing service, and a whole lot more! I wonder what he would say?
NetFlorist Reviews & Complaints
deshini naicker 8:26 AM (0 minutes ago) to orders Good Morning I write this email with much distaste, and will never again use Netflorist as this is not the 1st time i am having this problem. I placed an order on Wednesday 4th September in the hope it will be delivered on the 6 September today before 3pm as its my moms birthday and she leaves work at 3. I did call the contact center yesterday and was told they will put a note to make sure this happens and i offered to pay to ensure this. This morning i called yet again and was told it cant be guaranteed and if shes not at work it will be delivered tomorrow, now tomorrow is not her birthday its TODAY. This order is not a small order R800 is alot of money for me. Please understand my frustration as i live away from dbn and this is the only way to try make her day special. I really feel dissatisfied and will no longer be using NETFLORIST. Thank you for the appalling service. Regards Deshini Naicker [protected]
NetFlorist Reviews & Complaints
Despite the above 100% guarantee and the fact that I am supposed to feel warm and fuzzy with the service, I am not!!! Received goods on 1 June 2017. Wanted to check the chocolate order and opened the cooler box. Had to rewrap gift (for a sympathy gift for that day). As I could not rewrap the Lindt balls, I decided to eat one. They tasted like chemicals (assuming from the packaging). I immediately informed Netflorist and he said he had to look into it. After numerous calls and emails, we are still awaiting collection and a refund (14 June 2017). Each time I call in to follow up I must re-explain my entire story and have left 2 messages for a manager to get back to me. I do not see the point of this 100% guarantee as this has had to be looked into for 12 days now. If I am not satisfied as a customer, I should not have to explain myself and you should collect the product and look into it in your own time. This has left more than just a bad taste in my mouth. I am sure Harrold would not be very happy with this!!!
NetFlorist Reviews & Complaints
Disgusted with the service i ordered flowers for my mum in south africa from the uk, they arrived dead ..Lilac roses . As soon as i found out emailed netflorist and they quoted the terms and conditions at me, Attempts to resolve have resulted in no response ..Was dealing with a clyde slammert .. Very unhelpful and said i will let my superior know . I have been using netflorist for a long time and the first issue i have is badly responded .. This companies service is going down hill
NetFlorist Reviews & Complaints
Flowers were ordered as a gift for a special occasion and an email was received to say the flowers had been delivered and signed for by ‘Chris’. This raised suspicion as there was no Chris at the address to which the flowers were to be delivered. I replied to the mail querying the delivery and I phoned the intended recipient to see if they had received the flowers and they confirmed that no flowers had been delivered. Netflorist were completely disinterested. According to their system the flowers had been delivered so all was fine. They ignored the fact that they had delivered them to the wrong address. In the meantime I had the family canvasing the neghbourhood to establish if there was a “Chris” and if he had taken delivery of the flowers. We did eventually find him and had to make our our arrangements to go and collect the flowers from him and deliver them to the correct address. Netflorist did not once accept responsibility for the incorrect delivery nor did they offer to rectify the situation. They claimed that the recipients had arranged for Chris to take delivery of the flowers which was completely not true because not only did the intended recipients not know this Chris, the gift was not expected therefore they could not possibly have made any sort of arrangement. Apart from all of this the gift was not received on the day of special occasion The only communication I have received form Netflorist is that the recipient has received the flowers.
NetFlorist Reviews & Complaints
Good afternoon, I wish to express my sincere disappointment to the quality of service and commitment we received from NetFlorist. On Wednesday 29 November my daughter contacted the Netflorist Customer Service line as my husband wanted to surprise me with a bunch of flowers at work for my birthday Thursday 30th November. My daughter made the payment as direct by Kayle Lackay (Service Consultant) and asked him to please conform once payment has been received. By Thursday morning she had no confirmation from Kayle and when she called back – Kayle advised her that on his side it shows “Payment failed” she asked him why he did not call her back and told her as they want the flowers delivered today. He then advised her to send him proof of payment and he will get it sorted. By 14h00 the afternoon she had no reply from Kayle. Much to her and my husband”s despair as like a previously said this was going to be a surprise gift from my birthday! When she called back again – Kayle advised her that delivery would not be possible on that day as he needs to escalate this matte to IT Personnel. With no apology or remorse he again said he would come back to her. Needless to say that the call AGAIN never happened. In tears on Thursday afternoon she tells me about the dilemma and says she does not know what to do. I then contact the Netflorist number on Friday 1 DECEMBER at around 12h00 (A DAY LATER AFTER MY SURPRISE GIFT WAS SUPPOSE TO ARRIVE!) then had the pleasure to speak to Lerato Tshwaela who advised me she was the Team Leader. With a bit of hope I gathered that this would be sorted with no despair as in a Supervisory position she would and should sort the matter in no time. Lerato too advised that she would investigate the matter and come back to me within 5 minutes. Needless to say that by 15h00 that afternoon I had to call Lerato back again only to be told that she too has now escalated the matter to the IT Department and that delivery again would not take place as there were no driver”s available! Furthermore, Lerato assured me that delivery would take place at my home the Saturday morning and that she would contact me for the delivery details. Today is Monday 4 December, NO FLOWERS, NO CALLS AND NO REFUND!!! I am so disappointed in the services we have received – or rather say the service my daughter and husband received after trying out of good will to send me a SPECIAL BIRTHDAY GIFT! Netflorist has ruined this for them and to date has no one called us to tell us the solution in CLEARLY the HUGE ERROR from NetFlorist staff!! The company I represent funds a sum of money to NetFlorist for their floral arrangements and gift! However I have made my experience known to my peers and Management as this is totally unacceptable service. I will also make our experience know on Hello Peter – cause clearly there was no aim to please in this instance!
NetFlorist Reviews & Complaints
Good day I am not completely happy with regards to using your services for the first time as I was hoping to actually place the order today for my partner but as per call centre and per website all morning long I have been struggling to place an order after registering on the website. – I tried on numerous occasions to place the order including call centre now im in a situation whereby the GIFT I was hoping to send on this specific day will not be possible as your terms and conditions require orders to be placed before 12:00 mid day – After reading your terms and conditions on the discount voucher I discovered that the voucher expires today also. I phoned call centre and the lady who assisted me also advised me that they are having technical difficulties thus will not be able to assist me and their technical team is busy with it however in this case I will forfeit the voucher I received (this is the register and get R100.00 off “LTR1M “) I do not feel that the way I am or was assisted today can impact future involvement with your company as all channels I seem to use is not having any positive outcome and surely will be sharing my experience with the public. How can your client be on the problem area without any resolutions to accommodate the service you promise to give towards your clients Hope to hear from you sooner than later regards
NetFlorist Reviews & Complaints
Good day I am sending this complaint in as I have now received the same item twice and it is still doing the exact same thing I got a personalized cell phone cover printed in june for my samsung And it started peeling so badly so I sent in a enquiry / complaint to say my cover was peeling and I needed a new one Now I got my new one in august and its starting to peel once again I have attached the picture to show you how it is peeling again So now how do we get this sorted out or please can I have a refund as I see this is going to keep happening Tanya [protected]
NetFlorist Reviews & Complaints
Good day I had flowers sent to me from your company which came with a vase and chocolates. The state the flowers arrived in was absolutely horrendous. They were so dry and wiltering almost. Very disappointing. To think I use your service myself to send flowers, it had never dawned on me to ask recipients if the flowers were in a good condition when they received them, had I known then what I know now – I would have. 29/11/2017
NetFlorist Reviews & Complaints
Good day Netflorist states that they deliver customer care excellence. I think not. Last night I wanted to order a gift for my daughters birthday. I went in and selected a gift and a pop up screen came up stating that I would get 10% off my order for the next hour. Based on this I ordered another item yet when I got to the check out it would not take the said code. I then phoned to try and find out why. I was told that it doesnt work on personalised items. When I queried this I was told that it just doesnt and they dont know why? As the pop up menu did not state that it is only relevant to certain items or excludes other items, I felt that I was owed a reason as to why personalised items were not included. No reason could be given and I was angry and wrote to customer services stating that they should close my account. Their reply is attached below – in a nutshell, whatever, (still no reason why it wont work on personalised items) and here let me help you close your account. Wow!! Having spent close on R15000 on my personal and business account at Netflorist in the last year, I wouldve thought that my business meant a bit more than that?? I think your customer care personnel should be properly trained in customer service. This is unacceptable! Regards Marike White Hi Ticket: RE: Gift reminder for Dinah Thank you for your email I am very sorry about that. You could’ve used the voucher on any of the gifts in the hampers, it would’ve worked. I have sent through a request to cancel your subscription Regards, Yanga Matandabuzo On Thu, 19 Jul at 5:36 PM, Marike White wrote: I went onto your website to browse for a gift. A pop up window comes up which says if I order within an hour I get 10% discount on my order with the code NFGIFTS10. I go ahead and do my order and when I try and redeem the 10% it tells me that the voucher is not valid on this item. When I phoned, I am told that it does not apply to personalized items. Surely you should then state that it only applies to certain orders? I am so upset that I have cancelled my order and won’t be buying from you again. You can cancel my email subscription as well!!
NetFlorist Reviews & Complaints
Good day Order [protected] I am seriously not impressed with Netflorist anymore, I seem to always have an issue with orders and deliveries of late? If I was in the country I would not have to make use of your services but seeing as I do not have that luxury I am dependent on you to do it for me, thus I would expect you to handle my request for which I pay hard earned money in the manner that I would have done. The card was delivered with no message written inside – I did write down the message I wanted in the card – why was it not written on the card? I ordered and paid for additionally to the flowers and chocolate a “Love” balloon that was also not delivered. This deflates the overall message I was sending and diminishes the meaning of the gift! My query on Twitter was also not addressed at all. 2 emails sent to address this issue and still no response from them.
NetFlorist Reviews & Complaints
Good day To whom it may concern Thank you for the delivery last night The only problem I have is why do you guys deliver so late flowers The Garden Venue received the flowers It was delivered today (11 Feb 2020) at 21:38 This is a venue, so they are open 24/7, but my problem is, when I called yesterday afternoon 3X times, the consultants told me that only the receipt will receive the flowers and nobody else, well your policy terms and condition are false and if the receipt is not there, they will delivered it the following day? Imagine nobody was their to receive the roses, will the flowers only been thrown away? I did not sleep at all last night, because I did not know who collected the flowers, was it security, did they take it for them, this is not cheap roses at all? Luckily the roses was on my husband desk without any water, only one rose died, the rest are okay I want an apology from you as soon as possible, maybe new roses with a different color delivered for him today, refund or a huge apology letters with a voucher, chocolates etc I’m not a happy customer at all
NetFlorist Reviews & Complaints
Good day, I have ordered something for same day delivery and called at 15:00 to hear if it will be delivered by 17:00 due to that being business hours. I was rudley told that it will only be delivered half past 5 but he will speak to his driver and get back to me. He never called back. When I called again 16:10 the excuse was that it is going to be late due to traffic. I fail to understand that if a order is ready for delivery at 15:00 how it takes 2 and a half hours to get delivered within their delivery circle. Netflorist will never have me as a customer again. Worst service, delivery time and most rude customor care people ever.
NetFlorist Reviews & Complaints
Good day, It is with sadness in my eyes to know that every rose or plant i ever bought from Netflorist keeps on dying the same week … u do have my record as the Lavender i bought as a plant and guess what i tried keeping it alive for two weeks but to my luck the poor plant still dies.. how do you ever keep your clients happy? i love all the specials and discount i get from Netflorist but always end up with egg o n my face when sending flowers to my loved ones.
NetFlorist Reviews & Complaints
Good day. I would like to find out if my husband who paid for flowers to be delivered to me today can get a full refund. I don”t want to lay any complaints just a refund please as there were no delivery of flowers delivered. Please contact him on [protected]. Please just a refund nothing more please. We do not want a voucher just a refund back for money he transferred. Thank you.
NetFlorist Reviews & Complaints
Good morning, I am trying to phone your offices but there is no answer. I ordered flowers (Order No [protected]) and biltong for delivery yesterday and i stated that they were to be delivered to an office/business thus logic dictates that they should be delivered during office hours. My order was delivered at 16h40 and obviously the office was closed. I received a msg that an agent was going to call me shortly but i am still waiting even now. I have tried phoning your office to no avail.I am very disappointed with you guys.
NetFlorist Reviews & Complaints
Have contacted several times over the past 2 weeks. Received on Mothers day 2 x Carol Boyes mugs in a box and noticed immediately that 1 was chipped. Sent on photos and item number [protected]. Was told on 17 May “still waiting for our stock department to confirm if that item is still available, so we can collect and exchange”. Since then no further correspondence received despite sending numerous emails to follow up. Would like some feedback please as to when delivery can be arranged to replaced the mug. many thanks
NetFlorist Reviews & Complaints
Hi I called this afternoom to follow up on my order i was placed on hold for over 5 minutes. I called back again amd was then told to hold. I continued holding on for 13 minutes. I called back again 3 times. No answer… i have called out over R50 worth of airtime and still didnt get anywhere. The service is pathetic. Ive always loved using netflorist but this was the last time!! And no one even has the decency to call me back. The gift that was also dated to be delivered today still has not even arrived. Please can someone let me know when i will receive my order?????? Groete/Regards Josie
NetFlorist Reviews & Complaints
Hi place my order on 29 April a week before the delivery date, and they never delivered the perfume gift. Why are they still operating and allowed to do this to people. Most people who use services like that are far away from their loved ones and this is they only way they can share in birthday, weddings and funerals. And we are left helpless and disappointed. Some things cannot be undone. They should be stopped.
NetFlorist Reviews & Complaints
Hi there Order number [protected]. I had a 10percent voucher which I used with my purchase. The system instead of giving me 10% discount, gave me 10cents! I have since the 26 of Jan waiting for the Netflorist consultant Portia Sibanda to get back to me on my refund. But she is extremely unprofessional and is ignoring my emails. People like that shouldn”t be working in a call center! I refuse to accept a voucher as this forces you to place an order. I spend a lot of money at Netflorist and extremely disappointed at the service. This is not the first time that I experienced bad service.
NetFlorist Reviews & Complaints
Hi… I have a complaint… I previously used netflorist and had no issues… However today was my anniversary, and my husband wanted to surprise me with the mix daisies in pottery vase… And he purchased a greeting card… First of all the delivery came so late… At 18:45 pm… 2nd the greeting card purchased @ r19.95 was not delivered!!! Instead a cheap little standard card from the florist came with the diasies… And 3rdly… The vase is not a vase. Its not a pottery vase. Its a cheap little basket… And it cost r189.95??? Ridiculous… Very disappointed.. A bunch if thieves.. Please find attached pics. And screen shot of the actual paid for order… The florist yourl got to do the order was mokka blooms ballito… Please contact me with regards to refund or replacement… I”m not happy at all neither is my husband… Call me on [protected]. (Farzana dawood) / // I was given a voucher for r69.95… As discussed with lindiwe at the call centre. She wasn”t of much help.. Gave me a voucher.. Of r69.95, I agreed reluctantly… Because it looked like I wasn”t getting anywhere… As a company you really don”t care about your clients. As I mentioned before, I do purchase from netflorist… This experience has put a sour taste in my mouth. I do not care that the florist didn”t have a small vase… The fact that I was giving a cheap basket makes my gift look cheap… I do not care if they put in more flowers… Its just a cheap looking arrangement. If I took my money and went to a store, I would have got something much better looking for the price paid to yourll. Some r279.85…!!!… U give me a measely r69.95 voucher???… Well that covers the r19.95 card that wasn”t delivered… So in actual fact the voucher value from your side is r50… That doesn”t even cover your delivery fee? You think its a good way for you to bluff your clients and they”ll be happy???… From your terms and conditions… It says… “””if on receiving our floral or gift creation, you or that special someone is not 100% satisfied, let our customer service team know within 48 hours and we will gladly collect and replace it at our expense or collect it and provide you with a refund.””” what a bunch of lies… The money doesn”t matter to me, its about the principle of the matter… Now you give me a voucher, that I now need to go purchase something else, and it will cover r50 of the delivery cost, as I mentioned r19.95 of that 69.95 voucher does belong to me…??? I”m not an idiot… Bunch of thieves… Will never recommend yourll to anyone in future. Farzana dawood
NetFlorist Reviews & Complaints
I am disgusted by Netflorist”s absolute failure to deliver a product ordered for my fathers 70th birthday. I ordered wines etc that were meant to be delivered on Friday – it”s Wednesday today, his birthday has come and gone and no delivery. I have contacted the call centre multiple times and have simply had NO help – NO answers – just false promises to come back to me via phone and email and ZERO delivery on any of these promises. You are a disgraceful company and I will NEVER EVER utilise your services. Shocking customer service is putting it mildly.
NetFlorist Reviews & Complaints
I am disgusted in Netflorist. A week ago to the day i ordered a delivery to be sent to someone, the order arrived not as per advertised with the sign missing – I spoke to Jordan at Netflorist who advised she would attend to this and rectify this, a week later she has not bothered to do anything, i have sent various emails with only 1 response saying it would be resolved this was on Thursday 03 October. I am absolutely disgusted, what was supposed to be a meaningful delivery was RUINED by Netflorist. you ruined something that was supposed to be special and i am extremely upset. Order # [protected]
NetFlorist Reviews & Complaints
I am so disapoited in the service that I recieved from Netflorist. On the 26/06/2018 delivery [protected] was suppose to happen however the delievry did not happen. When the flowers came were no longer fresh. They did not even call me they left the delivery with security nit even checking if I will be there. They usually promise same day delivery however that is not happen.
NetFlorist Reviews & Complaints
I am utterly disgusted with the service from Netflorist. An order was placed on Friday 1 February 2019 and payment was made. Before close of business a return email received from netflorist stipulating all is in order. Delivery date ordered was for 1 February. After 2 pm I received an email stating that the delivery would be done on that day. The occasion was for That day and because of netflorist incompetence, the delivery will not take place. That is pathetic service, could this not have been ascertained on Friday to ensure all would be in order for delivery date. The date stipulates on my request was 1st February and netflorist has broken the agreed date contract. Again on the 2nd February 2019, I was told that the flowers would be delivered as the person to received it cancelled her flight due to myself that told her that she will receive a package from Netflorist and she should expect it before 12 noon, but to her disappointment was never delivered. I will log a complaint on hello peter and social media about the pathetic service received. This is the second time that netflorist has done this with my orders and the previous time netflorist did not have the decency to respond or apologize for their omission. You do not know the meaning of customer service. I demand an apology letter and some form of complimentary compensation for the inconvenience caused. This is disgusting service.
NetFlorist Reviews & Complaints
I am utterly disgusted with the service from Netflorist. An order was placed on Thursday 24th January and payment was made. Before close of business a return email received from netflorist stipulating all is in order. No further correspondence received. Delivery date ordered was today 28th January . After 2pm I received a call stipulating that my image cannot be opened, but the image was attached as I spoke to Tershan who helped me with the order. The occasion was for today and because of netflorist incompetence the delivery will not take place. That is pathetic service, could this not have been ascertained on Friday to ensure all would be in order for delivery date. The date stipulates on my request was 28th January and netflorist has broken the agreed date contract. What type of Nicky mouse company does that. I will log a complaint on hello peter and social media about the pathetic service received. This is the second time that netflorist has done this with my orders and the previous time netflorist did not have the decency to respond or apologize for their omission. You do not know the meaning of customer service. I demand an apology letter and some form of complimentary compensation for the inconvenience caused. This is disgusting service.
NetFlorist Reviews & Complaints
I am very disappointed with NetFlorist. For the second time now, they have not delivered. First my husband ordered flowers for me on my birthday 5th September 2018. I waited the whole day and no delivery. The next day I called to enquire and they told me the flowers were not available in my area. They offered a voucher which I accepted. Today is my husbands birthday, he is in the UK. I ordered and paid on Friday 2nd November 2018, order no [protected]. Again the order has not been delivered. I even paid an extra fee for the gift to be delivered before noon. The day is done and no delivery. I called the call centre twice today and they couldn’t even give any assurance when it would be delivered. Netflorist has ruined both of our birthdays. The staff doesn’t seem to understand that once a moment is ruined, we can not get it back. I don’t want a voucher this time around, I want a refund. I am never ordering from NetFlorist.
NetFlorist Reviews & Complaints
I called Netflorist to find out if they deliver to St.Lucia, Kwa-zulu Natal. After the sales agent checked for me, she confirmed that they did deliver to the area. I ordered the flowers online for my mothers birthday and on her birthday I tried tracking the order online. After no tracking was reflected I called them only to be told that they do not deliver to St.Lucia in Kwa-zulu Natal. What a disappointment as when I placed the order online it gave St.Lucia as an option. Why would you list a town that you DO NOT deliver to? The agent then called me back to say that they deliver to St Lucia but only hampers…NOT flowers! I suggest that you contact your web developer and make some adjustments to the website in order to prevent disappointing any more customers.
NetFlorist Reviews & Complaints
I had arranged the delivery of a craft beer and biltong box intended as a Birthday present for my partner – order number [protected] on the 18th July 2019, Fourways Cedar Lofts. As my partner was opening the box, he noticed that the box had a customized sign ‘For our superhero Dad from KG and Hlale…’. the content of the box didn’t match my order either. We clearly had someone else’s order. At which point, less than 30 min after delivery, I contacted Netflorist Customer service and was put through to a consultant, Keanu. I communicated to him that this was a birthday present and birthday’s only last a few hours. After a few hours he contacted me saying that I needed to send pictures of the item . I did so. I heard nothing. I called again the following day to find out what was happening and if they were planning to pick the item up at any point. I was told it was too late to send out the delivery and I should call them again on Monday. This really upset me. Since I was a customer who had paid for a service/product – a service/product that was not delivered. Not to mention the poor kids who didn’t get the gift they ordered their father. The onus of your mistake was somehow on me?! I told the new consultant that I had no interest in doing a swap or replacement and that I wanted a full refund. She then said that refunds could only be processed once items were returned. She assured me that Monday morning someone was sure to pick up the incorrect item. I waited and waited…then emailed Keanu once again. I communicated my frustration with their lack in sense of urgency or customer priority. You mean to tell me you can’t resolve this over 3 full working days? I want a refund immediately. It’s really such a shame since I’ve been using Netflorist for over 3 years now. I’ve recommended it to so many people. But you really shouldn’t treat paying customers like this. I doubt that I’ll use this service again. Regards.
NetFlorist Reviews & Complaints
i had bought a Voucher online at netflorist on 23 May 2017 for my husband as a birthday gift, for a full day african spa at mangwanani sibaya. the price i paid was 1499.95 for weekend and the deliver cost of this voucher 69.00 the voucher was delivered as promised . the official voucher from the spa with the spa emblem, central reservations number of mangwanini and the web address of mangwanani and the reference number, validity date as well as expiry date.. this was in orange was delivered with just minimal details of this specific full day spa… so i assumed OK when booking at mangwanini spa i will get them to give details of the spa as it compromised of 7 treatments and a gift as well as drinks and snacks. at the time of booking it gave me an option of weekday and weekend which was of course price than weekday, and i opted for the weekend. the spa treatment which i booked consist of … and no information was given to my husband who received the gift… nor the times of spa nor any other info that was on the web site regarding this treatment… before purchasing i checked on the original mangwanini website to see teh price and compare and found that NETFLORIST was about 200 or 250 cheaper than the spa itself so i bought he voucher and paid for delivery the treatments that were promised include… our journey begins when you are collected in our Mangwanani Bus (River Valley – Montecasino) and/or arrive to the sound of Traditional African Singing and Drumming. Enjoy a delightful breakfast while sipping a cocktail of fresh fruit juice or sparkling wine before you are treated to a day of utter decadence and true pampering. Included in your day are seven luxurious treatments, sumptuous lunch, complimentary bar and Amarula and chocolate to end off a perfect day. Your six treatments include: UBUSO – Revitalizing Facial Spa with Pressure Point Massage (NOT A BEAUTY FACIAL) TLHAPISO – Spa Body Treatment – Choice of Body Wash, Exfoliation or Body Brushing IZIMANGA – Traditional Full Body Massage with Hot Stones MOLALA – African Head, Neck & Shoulders Massage NEO MAOTO – Traditional African Royal Foot Massage (from toes to knees) NEO MATSOGO – Traditional African Royal Hand Massage (from fingers to elbows) Jacuzzi (subject to venue) The problem i am experiencing since 10 days 1 november 2017 i have contacted netflorist as the information and voucher reference does not exist at the spa and they have told me to make a booking through Netflorist.. but it is stated on the voucher make a booking online or through central reservations and fax them your voucher. 1.why was i charged delivery fee for a non existent voucher that has no bearing but was delivered to me. 2, why does netflorist till now 4.49 on 10 of November 2017 not honour my booking and why do i have to make several calls as they have hassled my husband with this voucher and have made this voucher non existent he has called both the spa and netflorist many times over the past 10 days as well as i have contacted them and they take my email and numbers and say that the will contact me back, , , spoke to the managers as well and the same.. i would like a refund on compensation and i know this is unacceptable… demand answers on both my issue. voucher number: [protected]
NetFlorist Reviews & Complaints
I had placed an order the 12.02.2018 and I was debited and I had received a receipt with no information at all and it said there is an error in my order I have tried to track my order but it said invalid I had called and spoke to a consultant which had assured me the order will be process when I had called on the 14.02.2018 to track my order I was told the order failed and will have to rebook. I need a refund as my partner will not be able to receive his gift due to the lack of your service. My contact details [removed]
NetFlorist Reviews & Complaints
I have had terrible service and will not be buying online again at Net Florist. I ordered on the April 21, 2017 to be delivered on Tuesday the 25th of Apr 2017 for a birthday present for the 28th of April. On the 25th I got an email saying my order is out for delivery. I called the following day to find out why I have not received the order yet. It said online that it could not be delivered so I called Net Florist. I got told that the delivery had arrived at my house and apparently told by the house owner that the recipient of the package does not live there ( It is a house and everyone ( 4 people) who resides there knows who lives there). There was no call to say we got the wrong address, no call to tell me my package has not arrived and no call to rearrange another time. Busi the lady who answered said she could arrange the delivery for that day as it was urgent. She never got back to me and I still have not received anything. I have sent many emails with no response and I even called on Friday which someone from your team again promised to call me back to no avail. Still nothing… “The estimated time could vary based on giraffes climbing out of potholes and taxis being.. well, taxis.” Seems that my street must be filled with many obstacles for my package to not even arrive 12 days later after an order. I mean Net Florist is meant to be a gifting site – at least make sure the order arrives in time especially when a person orders in advance plus you promise same day delivery. Disappointed to say the least
NetFlorist Reviews & Complaints
I have just been on the phone to Net florist from the UK for 22 minutes to try and place an order. I cannot believe that I spoke to a helpful lady, Desharne, and after giving all the necessary information plus both my debit and credit card, which I was told were not being accepted, that she realised it had not gone through as the item was not available for delivery in Clarens in the Free State. Surely it should have flagged that up when I gave the address I was sending the item to… Is that just another example of SA inefficiency? Whatever the reason, I will make people aware of Netflorist before ordering .
NetFlorist Reviews & Complaints
I have never in my life expierenced such poor services. I ordered a gift box of chocolates for my partner for Valentine”s Day, I put the order in 4 days before the delivery date and I specifically asked the consultant are you sure you guys would deliver on time as I am aware that there could be an excessive amount of deliveries on the 14 February 2018. I was assured no that I shouldn”t worry my order will be delivered on the occasional date being valentines . On the day the delivery hadn”t taken place I called the offices just before the closing time and I waited for 1 hour before getting through to a consultant. Finally getting through I spoke to a colored lady I just cannot remember her name right now, she said that my delivery order time would be at 21:00pm in the evening they failed to tell me that to start with, but either way I kept my calm and said okay. After putting the call down I realized but the address provided for delivery was a work address and I would need to change the address if the order is taking place in the evening. I then called again waited and finally got through to an agent who took my order number and said sorry man your delivery is said to only arrive at the provided address in 2 days time. So I was angry and proceeded to cancel the order as it would be worthless having a valentines gift promised to be delivered on the day delivered 3 days later. The refund has been a distraught thus far and continuous to be the worst ever. Iv called multiple times spoke to multiple agents and all have a different story . I have provided my banking details together with proof of payment a month ago and I have still received nothing. Yesterday I get an email after calling the morning saying that they need proof of payment and banking details again yet iv received an email saying the refund is in process. I have mailed a man by the name of Yanga my documents and he assured me all is in place . Now it is a month later and I am still sitting without a refund no communication from them and still incompetent useless staff.
NetFlorist Reviews & Complaints
I have ordered the roses from Netflorist on 28 March. By 30 March the roses heads were already hanging. My first email with photos were send to them on which theyou did not reply. I have send two more emails to them and still got no response. This is completely unacceptable. One pays a lot for flowers and for it to go off in just two days is not acceptable. I did send them photos so that they can see what the flowers look like after two days but they don”t respond at all. I am going to take this further. I will NOT leave it hanging. If I don”t hear anything back in this week I will take it further!!!
NetFlorist Reviews & Complaints
I have placed an order on 13 Sept 2017 to be delivered as a gift for my son on his birthday. At 17:05 I received an email confirming that my delivery has just left the building and is on its way. As it was a surprise for my son, we have decided to eat in an wait for the gift. At 22:00 he fell asleep and I also went to bed, after waiting at home for the delivery. Next morning I received an email stating that the delivery was unfortunately unsuccessful because no one was at home to receive the gift. However, it is not my first time ordering from them and I know that the normally call you if they believe you are not home. No one called me. On the email they specifically said that “the order will be marked for priority and a new gift will go out as soon as possible”. I went online and the operator assured me that my delivery is scheduled for the 14th. At 12:00 I called them just to confirm delivery and the operator re-assured me of delivery. After 15:00 I called again, and then the operator informed me that there is no delivery scheduled for today. I explained to her that it is one day after my son”s birthday now, and he is going to be so disappointed. She just apologized and said that there will be no delivery for this item. I thought I misunderstood and asked again and again she said no delivery will be scheduled and no one was home the previous night. I asked to speak to a Supervisor. After holding for about 8 min, she come back and said her Supervisor is unavailable and will call me back. After an hour, I called again and guess what .. now the Supervisor just went out. I was so upset and said to her that I give them till 6 to call me back. She never even mentioned that they are closing at 17:30. Needless to say .. nobody called me back. I have send numerous emails … still nothing. Online they advertise 100% satisfaction guaranteed … Funny way of showing it …
NetFlorist Reviews & Complaints
I live in different province to my mother, it was my mothers birthday 3 days ago and I sent her flowers, I got the notification that it was delivered and waited patiently for her call to thank me… After 8pm I still did not hear from her so I called her. To my surprise she had not received it. When I called the call, I was advised the depot scanned in the parcel and selected the incorrect return code. So if I didnt call in netflorist would have scammed me of my money and made it look like I didnt care about my mother. Very disappointing service, I had to send my brother the cash to go buy her something and now I need to still waste my time and run after you to get this sorted. Ill never use your company again!!!
NetFlorist Reviews & Complaints
I made a purchase on the Netflorist Website on Wednesday, the order was for 2 stems of Orchid Flowers. Upon my mum receiving this, she noticed that it was actually just 1 stem and the leaf was cut in half. There were just 2 leaves in the arrangement and to have 1 cut in half obviously made it look less attractive. I selected the arrangement which I did purely because the pic advertised on their website was of 2 stems of Orchids, had I preferred just 1 stem, I obviously would have selected the cheaper option which was just that. I e-mailed Netflorist right away and received no response. Netflorist claims to have a policy whereby they response to e-mails within 24 hours, this is certainly not the case. Not only are the pics advertised on their website misleading, but their company policy is an absolute ****as well!! I live in the UK, and calling them means incurring additional costs which causes me great frustration and disappointment. Their customer service is pathetic and I would not advise purchasing from them!!
NetFlorist Reviews & Complaints
I made an order of flowers and lint personalised chocolate box to be delivered on friday 29th june 2018. Only the flowers arrived! I had about 3 emails that day stating non – delivery, but yet the people of the house were all there. I am most annoyed that you as a company did not honour your promise to deliver on date I specified. It was for a 50th birthday and netflorist ruined the surprise and birthday for the recipient. I sent many emails but only get automated replies and if the person your end does reply its either vague or not rely helpful. I live in the uk and even tried calling both numbers and it just rings and does not even give me any options. You as a company did not had to wait for payment, why should I as a paying customer have to wait for goods to be received. I was told that it would be delivered on the saturday morning but that did not happen, the recipient waited whole day, its monday morning and at the time of my written complaint the delivery still not made. I am disappointed in this horrid service and would like to know how netflorist will rectified/ compensate the spoiling of a 50th birthday! I am waiting on a swift and positive reply! Mr joseph stoffberg
NetFlorist Reviews & Complaints
I must say I have never had such bad service from a service provider in a very long time!!! The delivery date was missed by 3 days, and after about 10 calls to get someone to actually do something, the flowers is deliverd 7pm at night. The issue I had with this was the fact that the flowers was halfway dead already, absolutely pathetic, 3 days late and then they give me old and dead flowers. R 739.90 for a half [censor], old bunch of flowers!! Worst service and product ever!! All this after I was promised that each day the flowers will be re-arraged, fresh flowers will be deliverd, and on top of that, that my order will be prioritised because the delivery date was missed. There was a reason for the chosen delivery date!!! I will never ever make use of their services ever again! They say word of mouth is the best form of advertising… So I will be spreading the word!