Stay away from NetGear – I have a 2-year-old router with a lifetime warranty that stopped working.I spent 2 hours on the phone with a tech who got it working, but had me change a number somewhere which I think is now preventing my wireless devices to properly communicate with the router, now I have lots of dropped connections or uploads that time out. I call back again to get this fixed and am told if they can’t fix it, they’ll send me a new one. But, if they can, then they will charge me $169 for a one-year premium customer membership where I can get this great expert help anytime. It’s a $50 router – are they serious?! Lifetime warranty my a**. Lifetime warranty means if it stops working and the manufacturer can’t or doesn’t wish to fix it, you get a new one.I would prefer to buy a new router from another company rather than spend another 2 hours on the phone with Netgear and pay $169 to fix a $50 2-year-old router.
This complaint and/or review was posted on HolySmoke.org on 01:04 am, April 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/netgear-review-4/.
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