I purchased a 4G Stick from Netzero and it was delivered on Friday, July 3, 2015. It worked for a few minutes and then never again. I tried to get internet access which included access to the Netzero webpage for several days and could not do so. I entered a request for help and very little assistance was offered. On Monday, July 6, 2015 I contacted Netzero and cancelled the service and all withdrawals from my debit card. The rep tried to get me to keep Norton and I refused. She then asked me to come back to them in the future. Fat chance. She also wanted to send me an email on the Netzero email that did not work with the cancellation confirmation number. I had to tell her that made no sense so she gave it to me over the phone. I did tell her I wanted everything cancelled immediately and now it is late afternoon and the account is still open. I also called my bank and put two stop payments on my account to try to stop them from further withdrawals. I now have to go to the bank to withdraw all funds, cancel the debit card they have access to and have them reissue a new one to me which will take two weeks. I am going to report them to all sites I can find. They are getting away with this scam and need to be stopped. I do not understand how they stay in business. They need to be shut down. I have thrown money I desperately needed down the toilet for their horrible service and products. One of their emails informed me that I have to go outside to be able to get access to the internet with their product. Are you kidding? I cannot sit outside every time I wish to access the internet. Anyone out there who is considering them DO NOT PURCHASE ANYTHING FROM THEM AND DO NOT USE THEIR SERVICES. Save yourself from the nightmare I went through. Would like to join a Class Action Lawsuit if I can find one. .
This complaint and/or review was posted on HolySmoke.org on 23:08 pm, September 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/netzero-inc-review/.
The reviews & complaints posted about NetZero, Inc. was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about NetZero, Inc. as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.