New Century Maids

New Century Maids Reviews & Complaints

Reviews: 1

1 RATING
(1)

Total views: 4135

Published: 10 September 2018

Posted by: Bdcc

Estimate to clean the following was 3 hours: 1. master bath and bedroom 2. powder room 3. kitchen 4. living /dining room 5. family room 6. stairs both levels Maid said she was leaving 20 minutes early and that she was done and I would be charged full price. When I went over the list she had forgotten to clean the stairs. She stayed another 10 minutes to clean the steps and then left. Upon inspection, she did not vacuum the rugs in the house (there are not even any vacuum marks on it), did not clean cat hair off of the couch, powder room toilet not cleaned, soap dish not cleaned, stairs only partially cleaned, kitchen counter dirty, microwave dirty when it was clean when she started!, floors not cleaned by hand which is stated in their commitment, dining room not even touched, end tables etc. not moved to clean floor, bathtub partially cleaned… When I called to complain they said she needed more time. So why did she not stay when she had time left over? Why did she not mention this. She told me she was done 20 minutes early. I have stopped the payment for this lack of service. I asked for someone to come out and see what she had not done but they just insisted that maybe 6 hours was necessary.

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