I traded in an Elantra for a Sonata. After signing the contract many problems occurred. Noticed a few minor problems & brought car in for repairs & loaner was issued. Car was promised to be ready in 2 days but it took four days. When I picked it up the odometer showed 150 miles more than when I dropped it off, there was a NJ license plate on the floor of the back seat & a bag containing parts with a receipt from Long Island inside. When brought this to the attention of the dealership I was given three years worth of oil changes, which I found insulting since the car was still not in the condition it was promised. The repairs were not made correctly so I was given a new car to keep the peace. I signed a new contract 2 weeks after the first one. It took the dealer a month and a half to pay off the traded Elantra. Which caused me to be delinquent with that cars monthly payment. I explained that I traded in the car to the lender & they suggested not making the pymt on my own since I no longer owned the car & it would adjust the payoff amount & cause a bigger issue. The dealer salesman told me 2 times that the check was cut & mailed to the lender but he could not provide a check number or date. I contacted the dealership manager via email & never received a reply. Although the dealer attempted to rectify the situation it was lacking significantly. Everytime I spoke to someone at the dealership I was asked to give positive feedback when completing the Hyundai survey because “These surveys reflect not only the dealership but more importantly the sales people and a good chunk of their salary is based upon these numbers. I hope my efforts have made up for the sour experience you had with your vehicle”. At this point I have no choice but to be honest with my feelings in hopes to bring attention to this matter & other prospective consumers. I gave many chances for all to be rectified & I didn’t want to react from frustration. The communication amongst the employees as well as communication between them & me, the customer, was inexcusable. My new car is perfect but the experience I encountered was extremely disappointing. P.S. My husband also traded in his Sonata at this dealership & is still dealing with similar problems up to this day, over 2 months.
This complaint and/or review was posted on HolySmoke.org on 17:33 pm, December 07, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/new-rochelle-hyundai/.
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