I am so disappointed in their work. First, to get my deposit, Antonio harassed me while I kept telling him I was out and will call him from home. When I texted the night before and the morning of to confirm, no reply. Crickets in fact. They damaged my stuff which noone called be back regarding my claim. They don”t send you a contract initially so you don”t know the charges include their drive from Des Plaines to you that you are paying for. Then look at the text messages, they showed up to the location 30 minutes after me when we left at the same time. No idea where they were… Ridiculous. Probably taking a break. Then, they disappeared for another 30 minutes and said that the elevator wasn”t working so when I called the doorman, they said there was nothing wrong and locked off for private access. So, I ended up paying for 1hr of them goofing off. Then, no one calls me back regarding the damages. Quite possibly the WORST moving company.
This complaint and/or review was posted on HolySmoke.org on 18:50 pm, January 13, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/new-way-moving-services/.
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