New York & Company

New York & Company Reviews & Complaints

Reviews: 46


Total views: 4205

Published: 11 March 2020

Posted by: Klcoleman82

After being a platinum status customer for over 10 + years, I am sad to say I just had to cancel my credit card. After 6 months of being charged a late fee on a $0 balance, I am sick of having to call and deal with this every single month. Every month I am assured this balance has been taken care of and is at zero and won’t be charged again. The next month a $0.56 balance/late fee is left on my account and then fined up to be $34 in charges… Then I still have to call them take care of this again and be assured again that it has been taken care of. I’m actually very sad that they didn’t try to keep me and possibly offer me a credit or coupon of some kind. I’m very disappointed in this outcome and won’t be coming back to be a customer again, even though I love shopping there, their customer service has just made me not interested. 10 years… Update: And today I just fond out that they reported this to my credit report… I’m gonna a have to call AGAIN and get this fixed… Beyond mad Update: And she told me I have to wait 45 days for a correction. So now my points are down because of NYC messed up and then reported their mistake to Trans Union…

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