Buyer be warned before purchasing from Nicks Building (NB) It was a huge and costly mistake ordering our new door from NB. We are still dealing with the problem 1.5 years later! We ordered a custom door in November 2010. Our contract stated that “Custom doors take 12 to 14 weeks”. Our order took 25 weeks. We thought the massive delay was the biggest problem we’d have until the door arrived. The contract stated lift gate service was available for $75. When it came time for shipment, NB denied us this option due to the door being 8ft tall, this was never called out during ordering. We had to hire a forklift truck ourselves. Once we opened the crate we discovered a whole new set of problems. After waiting 6 months for a specific glass for the door we find that Nicks Building put the wrong glass in the door! In addition, the door was of substandard quality with rough areas where it had not been properly sanded prior to staining and finishing. Also, there were small holes or gaps. Overall it was a poor quality prep and finish job. The weather stripping was not shipped. The red oak trim at the bottom of the door sill plate was split. The door did not open/close smoothly. It was sticking where the door and jam meet. We contacted NicksBuilding immediately to remedy the situation. We had a whole crew on-site that day to install the door to prevent it from holding up the entire project any longer. It was immediately apparent that NicksBuilding was not going to be responsive. This left us in a very difficult predicament. We had no real option but to go ahead with the install of the door and have NB replace the glass, sticking, send the weather strip and pay for all the door repairs after the door was in place. NB was unresponsive for approximately 2 weeks until we filed a claim through Visa to seek a refund. Once they knew Visa was involved they contacted us and said they would take care of the problems. They said the glass would come from overseas and take another 12-14 weeks and they would take care of all the other items that needed attention once the glass arrived. We accepted their offer to remedy the situation in good faith and understood it would take a while to get resolved but would turn out well in the end if we were patient. After 2.5 months, NB contacted us to say the glass had arrived. They wanted us to get a quote from our contractors to do the install/repairs. We provided the details to NB. At the same time, we received an email from NB informing us they were getting ready to crate and ship the glass to us and would get a tracking # and expected arrival date. Shortly after, they came back indicating they wanted to send out their own contractor to put a quote together since they were not happy with the quote we provided. It took NB an additional 2.5 months to send out a contractor to put an estimate together. It took yet another 2.5 months for NB to say their contractor dropped the ball. They only got back to us since we re-opened the dispute with Visa. Visa agreed we had given NB enough time to investgate the associated trademen and credited us the amount to cover the labor cost and sent a letter to NB requesting NB to ship the glass, sticking etc. Nicksbuilding is still refusing to ship the glass & other items. In summary, it has been more than 10 months since NB received the replacement glass. During this period we have continued to be cooperative and extremely patient in an effort to reach a successful conclusion to this situation. We held off posting a negative review of NB but at this stage we feel it is necessary to warn others to avoid this kind of nightmare, stress and frustration, not to mention the time, energy and costs we have incurred over the past year and a half dealing with this company. We will continue to seek resolution of this problem through Visa and other means as necessary. Companies like this should not be allowed to stay in business if they treat their customers this way. Unhappy – CA
This complaint and/or review was posted on HolySmoke.org on 13:17 pm, April 14, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/nicks-building-supply/.
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