Don’t go here! NinjaBE is totally unsafe for young kids, they lack staff members and the people here don’t know how to operate the courses properly. There is no referee for the dodgeball game and this place has no height restrictions which make it easy for 3-year-olds to go difficult courses which are not safe for them. The staff members don’t care about the children and leave them on their own. More than 4 kids were on the Ninja course as the staff was not managing the kids properly. The course should have only one kid per course/ section, it is the company policy but the staff members are too careless to follow any rules.
If you think that you have seen the worst arenas then NinjaBE’s dodge ball section is going to break that record for you. It is one of the most harmful game ideas I have ever seen in my whole life. They put 6 small trampolines on each side of the dodge ball area and kids keep coming to these trampolines pushing each other so that they can play. The staff members have to run in between trampolines to control the kids and avoid any accidents, however, they just don’t have that many staff members which make it impossible for them to keep the kids in control. My kid got a bad ankle injury because of the carelessness of the staff members. The only way to improve this problem is by hiring more staff or by getting a proper system in the premises which handle the kids properly.
If you are bringing some of your kid’s friends to the place then be ready to run around the massive warehouse for a couple of hours chasing kids. NinjaBE does not have any policy on age restriction and any kid ageing from 5 to 25 can get on any of their course. There is no height verification on any of their courses as well, which makes it extremely unsafe for any small kid. It might not sound as bad as it actually is, but chasing kids all day long is really frustrating. The main highlight of this place is NinjaBE’s special Ninja Warrior course. Just like all the other courses, this course does not have any age or height restriction, they don’t even limit the number of kids who can enter the course at one time. When I went there, there were more than 5 kids in each section of the course, which is obviously not very safe. The staff members didn’t give a fuck about the safety and wellness of the kids in the area. They inflatable course was the only one where there was an entry staff member who was monitoring the kids; all the other courses were unsupervised.
As an adult, you are going to have a really bad time here. These guys are too careless to operate a children’s facility. My kid was happy to come here but he left with a sprained ankle and tears on his cheeks.
The poorly managed facility has no potential for new customers.
I expected better from NinjaBE and not to be dissatisfied with their services. Everything from the beginning of the reservation step I experienced bad customer service.
The staff wasn’t helpful and pleasant. It was difficult to have enjoyed myself. Kids occupied most of the space, and I was disappointed to not have my time as I paid for at NinjaBE. There are no safety measures and this place and kids are prone to accidents.
It was a kid’s party and the setup was not impressive nor arranged with good management. The personnel at the front desk was slow to process information and showed no interest in the customer’s service. The unacceptable service at NinjaBE lacked any type of training, patience, management, communication skills, and interest in customer care.
I missed out on group photos due to the slow process of filling out forms at the information desk. NinjaBE lacks safety and doesn’t care for children’s safety. It is of great regret to say that NinjaBE is not for children.
There is no professionalism at NinjaBE. Staff are disrespectful to guests and are not interested to help with kid’s needs. The activities at NinjaBE are limited and not supervised. The area for kids while playing games is not clean. There is not enough equipment for fun games. It doesn’t have much what is needed children to not feel insecure. I noticed entertainment for children are dangerous and without supervision, children shouldn’t be playing such activities. At NinjaBE childcare is neglected.
NinjaBE is not suitable for children. The lack of safety measures and customer’s services shows the poor abilities of this company. At NinjaBE children are bound to have accidents. It is not a place for parents to leave their children alone.
Fun is when you can have fun while your children are having fun elsewhere, in this case, children need supervision which NinjaBE don’t offer to customers.
Staff are poorly trained and don’t care for customer’s needs.
I am not pleased with any service from NinjaBE for the lack of customer care and disappointments I had experienced at this company. The many games for all ages do not give me positive feedback. It is not worth to spend money at this facility. No guarantee of safety at NinjaBE. I arrived earlier at the reception desk and still had to wait half an hour before someone came to help me.
Staff is not able to control courses and there are no restrictions on heights for certain games when required. The lack of staff to take part in games is a challenge for parents.
Children play games without control from staff and this is one of the greater problems at NinjaBE.
The staff is not trained to handle critical conditions at these games. Children hurt themselves daily and no action is taken from parents.
It is not the child’s fault when they get hurt it is the fault of NinjaBE. The victim is you not NinjaBE.
The problem lies with NinjaBE, and they are negligent to see it.
I won’t recommend NinjaBE to anyone with kids or without kids. Nothing about this place is safe for children.
I witnessed a child injured himself while playing a game. The shocking part of this incident. The staff did not help the child during the game the staff remained quiet and ignored the incident. The game continued while the injured child was pushed to one side.
I don’t recommend NinjaBE for my bad experience at this facility.