09/03/2019 – called NTTA number at [protected] around 0932 to inquire about my account. The lady on the other side of the phone ( she said her name was Shawnteria) who kept on sighing everytime I asked her questions. I even mentioned it to her that as a paid employee of NTTA, it was her duty to be able to help me when I call instead of sighing at the customers. She said OKAY! I understand that your call volumes are immense and that it can get frustrating. But as customers who are paying to use the tollroads we expect our questions to be answered when we call, not to have to hear your disgruntled sounding employee sighing all the time. My total call time was around 25 minutes (including the 2 times she placed me on hold). This is utter unprofessionalism and such employees should be subjected to necessary actions.
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This complaint and/or review was posted on HolySmoke.org on 04:21 am, February 04, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/north-texas-tollway-authority-ntta/.
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