I just got my nuwave induction cooktop delieved 2 hours ago. I was so excited as we bought it for our rental property. I loved that I didnt have to worry about the house burning down with weekly renters. The ad was buy one get one free. I loved that as I got free cookware for my first set and I ordered the griddle for the cooktop for the renters to be able to cook fish down here in the Florida Keys when vacationing. Well, not so much. I opened the box and in it were 2 cooktops and a griddle. NO cookware so I called customer service right then and told them that when ordering online I asked for just one set of cookware and declined the 2nd set and ordered the griddle. She then told me that I declined the shipping on the first order so I didnt get it. I explained I did not mean to do that and I wanted the cookware. She then said, “well that was a one time offer”. So I said, “I just opened the box”. She put me on hold to talk to a manager and came back and said, “SORRY, we cant do it. You have to pay for it now.” So I stated that without the cookware I didnt need the cooktops so she gave me the return information and told me I could pay to ship it back and hung up on me! This is not the type of company I want to do business with! I own 2 businesses and I can assure you talking to any of my customers with such disrespect would get me the same reviews that Nuwave seems to get often. Guess this is how they make their money. Very sad way to do business! .
This complaint and/or review was posted on HolySmoke.org on 12:11 pm, December 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/nuwave-now-review-2/.
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