Nyco Systems

Our church has a boiler unit which utilizes a Honeywell Flame Controller, which had failed. I had less than 2 weeks to either have the unit repaired, or find a replacement, ahead of our 125th anniversary. I located this company online, and made contact with a woman I assumed to be a receptionist/secretary. I spoke with her twice on the phone, explained my situation, and received her assurance that if I were to ship the unit to them overnight, they could assess it and have a repair quote back to me within 24 hours of their receiving the unit. I was instructed to mark it as a “RUSH REPAIR”, which of course is an extra 30% surcharge. After not hearing anything for several days, and not being able to get a return call or email, we proceeded to purchase a new unit (at considerable expense) and got our unit up and running. Over a week later, I finally received a quote back, including the 30% surcharge. I returned a message to the owner, indicating we were not going to have the unit repaired, but I needed a firm quote for costs to have it returned. This is where the story takes a rather ugly turn. I was told (initially) that a quote could not be provided unless I returned the “company form” stating that I did not want the unit repaired, and provide credit card billing information so they could forward it to their “shipping department”. Keep in mind, this is basically one guy operating out of a house; I can only assume the “shipping department” is in a back bedroom. After several back-and-forth exchanges, the owner finally allowed me to send back the “DO NOT REPAIR” order, along with a return address. That was the last I heard from him. Thankfully, he does not have my billing information. In one exchange, when I pointed out that more than a week had passed between their receipt of the unit and my receipt of the quote, the reply was “Wow, you must really be confused.” I was told that they had not received the unit until March 17th, and the quote was provided “within 1 to 2 days” as promised. I then provided the owner with a screenshot of the U.S.P.S. tracking information for my shipment, showing that it shipped on March 10, and was received on March 11 at 2:44 p.m. (Pacific), signed for by the owner. To me, the only thing worse than a liar is a bad liar, but I have to call it like I see it. I’ve read the compaints on here, and I’ve read the rebuttals. I’m afraid I’ll have to concur with the complaint. If you’re considering doing business with these folks, you might want to reconsider. .