On January 23, 2015 I contacted Oasis restaurant at 11:00am to order a salad and waffle fruits. I had ordered online, and my order was confirmed at 11:16am, and an email said that i would receive my order in about 30 minutes. At about 12:00pm, I contacted the store to inquire on my order. The woman that answered, Aurora, informed me that they had a lunch rush, and my order would be leaving soon. I asked her how long it took to prepare a salad, with no cooked meat on it, and she responded with “don’t know” and hung up on me. I waited another 15 minutes, and decided that I wasn’t going to wait any longer, so i contacted the store once again, and told them that I wanted to cancel my order, and that I wanted my money refunded. The girl working was hesitant for a few seconds, then said “can you call back in 5 minutes, I’m busy? ” I couldn’t believe what I was hearing. So, I told her no, and to refund me money immediately. As she was doing this, the delivery driver pulled into my driveway, andI opened my door and asked him to please take the food back, because I had ordered it over an hour ago. When he was driving away, I watched him flip me off. After claiming that she had refunded my money, she told me that it would take 35 days, then hung up. Today is February 13, 2015. The money still has not be refunded to my credit card, no body has tried to contact me too even apologize. .
This complaint and/or review was posted on HolySmoke.org on 10:46 am, January 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/oasis-restaurant-and-delivery-review/.
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