45 days before sailing on the Oceania Insignia for a 10-day cruise, we are unable to book a table for two in any of the restaurants on any evening between 7 PM and 8 PM. The only options offered to us by Gina, Customer Service Supervisor, is to share a table or to dine at 9 PM on either the first or last nights. Certainly this is not what we expected from a mid-ship intimate experience. Oceania in their advertising compares itself to other cruiselines. We have cruised on those cruiselines and Oceania certainly fails to meet basic customer-satisfaction expectations. We will update this report after the cruise to share how we were able or unable to fight our way through Oceania’s inflexible policies and get a few intimate dinners!
This complaint and/or review was posted on HolySmoke.org on 19:17 pm, September 17, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/oceania-cruises-inc-review/.
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