I have been using this bank for many years even before it became One West Bank. On several occasions the bank cut off my debit card access for no reason, no notification and leaves me without use of my debit/credit. I have several bills that I pay with this debit card and they have called me to let me know they have received no payment from me and that I will be getting a late fee charge of $39.00. This has happened more than once without any notification and then about a week later I get a letter telling me they thought that there was suspicious activity on my account. Why didn’t they just call me. There were no suspicious activity, I made some purchases online. .
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 16:54 pm, March 25, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/onewest-bank-review/.
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OneWest Bank Reviews & Complaints
2007 my husband and I fell behind in our payments. We agreed to a forbearance agreement. We borrowed that money from my parents and caught up all payments in full. My husband then called Indymac to make sure our obligation was met, and if we were all back to normal payments. We have phone records of hours of phone calls to reach someone. It almost seemed as if our calls were blocked. A couple of days later we received a call from the V.P of our second mortgage holder. He asked if we had filed for bankruptcy? We said no. He said not to worry, something looks funny but he’d look into it and get back to us. He called the next day to inform us our house was SOLD the day before sold out from under both of us. We never received one notice of default. we were completely blindsided. IndyMac would not speak to us at all (again like our calls were blocked). We realized we needed legal advice and hired an attorney. We fought to stay in our home with over $30, 000 in bonds to the court. Thinking this could be resolved. They pushed things to far, so there was nothing we could do to save our home, we had to leave. Long story short, April 2010 the day before our trial they settled out of court because we did have and showed proof of all of the payments made on time and in full. They had no documentation what so ever. They were given 1 year to pay the settle amount. April 2011 they went to the judge asking for a 6 month extension. Poor guys said that their numbers were down. CAN YOU IMAGINE! The judge was angry that they would even ask for an extension, but did give them a 45 days to pay with interest on the full amount settled which would be up in July. They went back to court a couple times was the judge was very unset that they still have not paid so he (judge) fined them over $150, 000. They have made every excuse possible not to pay us and play games. We are now fully prepared with the media at any moment. Also going back to court. They have a small window to pay. I will not give up. EVER! My daughter was 1 year old when they stole our home. Now she is 5 years old. These people are shady thieves. Disgustiong excuses for human beings. My advice to you: is to get good legal advice, educate yourself on the laws in your state, document everything, phone calls, names, dates and times. Somebody has to stop these ###. GOOD LUCK AND DON’T GIVE UP!!!
OneWest Bank Reviews & Complaints
After facing foreclosure, I contacted the bank and applied for the President”s Home Modification Program. They put the foreclosure on hold while they were working on the program. I called them frequently for updates and was always told they were still working on it and everything was still on hold, not to worry. Yesterday (7-28), I received a Notice to Vacate and that my house was sold at auction by the bank. I find this highly unethical, if not illegal, and would like some help in rescinding this sale.
OneWest Bank Reviews & Complaints
After the closing of First Federal Bank I was made aware by mail of a transfer of assets to One West Bank (Dec 18-2009). I have contacted One West Bank on a daily basis (Dec 18, -2009- Jan 27-2010) to obtain info on process of loan modification as of this date Jan 27-2010, no answers could be provided. I have contacted seven different departments and several levels of One West Bank employees (including administration loan modificaion managers). I attempted to request an extension to my foreclosure and was told that decision could not be determined at the present time. (Jan 27-2010) I am in awe of the fact that this type of activity and treatment exist in the banking system. I have filed complaints with the State Attorney General, State Board of Real Estate, Better Business Bureau, FDIC Federal Banking. I have done so and believe it will make the fact that these banking institutions are not responsive to consumers who have loyaly assited them in making millions if notn billions of dollars
OneWest Bank Reviews & Complaints
EXERCISE YOUR 1ST ADMENDMENT RIGHTS. LET INDYMAC KNOW HOW YOU FEEL. I am also a jerked around customer of IndyMac/OneWest. They are the most dysfunctional, disorganized evil bank ever. I sent and resent and sent again documents. Each time they claimed to have “no record”. I was told by their own employees to STOP making my mortgage payments and would recevie a loan modification “way before” any foreclosure. Well…jokes on me. IndyMac NEVER modifies anyone”s loan. I have joined a group of other IndyMac customers in Southern CA. A protest planned for January 4 2010 outside the corporate offices of IndyMac located in Pasadena, CA the address is: 151 N Lake Ave, Pasadena, CA. If you can join us around noon, that would be fantastic. If not, maybe you could email me your protest and I will hand deliver it. You may reach me at: [protected]@aol.com. My name is Rebecca Boyle. Thanks and good luck to you.
OneWest Bank Reviews & Complaints
Exercise your 1st Admendment rights. TELL INDY MAC/ONE WEST BANK HOW YOU FEEL. I am also a jerked around customer of IndyMac/OneWest. They are the most dysfunctional, disorganized evil bank ever. I sent and resent and sent again documents. Each time they claimed to have “no record”. I was told by their own employees to STOP making my mortgage payments and would receive a loan modification “way before” any foreclosure. Well…jokes on me. IndyMac NEVER modifies anyone”s loan. I have joined a group of other IndyMac customers in Southern CA. We have a protest planned for January 4 2010 outside the corporate offices of IndyMac located in Pasadena, CA the address is: 151 N Lake Ave, Pasadena, CA. If you can join us around noon, that would be fantastic. If cannot join you could email me your protest and I will hand deliver it. You may reach me at: [protected]@aol.com. My name is Rebecca Boyle. Also send your comments to moveon.org the organization George Soros supports. Soros is one of the MAJOR investors in IndyMac and is increasing his already billions by screwing around taxpayers and IndyMac investors.
OneWest Bank Reviews & Complaints
First Federal Bank became One West Bank and I was notified that my mortgage payment would be reduced due to the interest rate being lowered effective February 1, 2010. I was thrilled to receive the news. I have long since had Frist Federal withdraw my monthly mortgage payment from my BofA business account to ensure that the payments where on time. Long track record of good payment history. The initial authorization was for a total of $1, 700.00 which First Federal broke up into two withdrawls of approximately $850.oo each. When One West Bank informed me that my payment was being reduced to $1, 419.46 for interest and principle I assumed that would be the withdrawn amount. One West Bank took out two payments; one for $1, 419.46 and another for $850.00. This caused my account to be overdrawn and inpenaly of some $105.00 in overdraft charges. I immediately contacted One West Bank and explained the situation. the representative asked me to fax proof of the withdrawn amounts and provide a letter to support demand for the return of the $850 and to ask BofA to reverse the overdraft charges. This was in mid February. Nothing was done and I have been given the run around and hands up attitude. Now on March 1st they withdrew the same two amount and refuse to even consider my situation. They are continuing to give me the run around. This is an outrage and they need to be exposed for the business operators that they are. I have documentation to support my claim.
OneWest Bank Reviews & Complaints
For the last 6 months, I have been contacting One West Bank to review my home loan for modifications. In return, One West Bank has pushed me around and expelicity rejected my request for loan modifications. At one time, the bank aseked me to send various types of documation to review my case. I did gather and submit 70-80 pages of paperworks and waited for about 60 days (they asked me for 60 days processing time), not only they did not contact me, nore they did not made me any offer. After a number phone conversation with the bank staffs, I came to this conclusion that the bank does not have any interest to modify home loans. If fact, it seems they are more interested in forcloused homes than modified loans!!! The bank and its staffs, talk and behave like organize criminals who do not underestand anything but thier own financial interest. One West Bank is dishonest, rude, unfair and un-american.
OneWest Bank Reviews & Complaints
I have tried, since _February 0f 2013__ to have my home damage repaired. The lack of response to my request from One West Bank– to release my insurance funds(# aprox._$22, 000_), is very troubling. I am mother of two, and 7 months pregnant with a third. For the last 5 months, I have tried to have you release my insurance check for repairs to my home – since my initial letter in February 2013. While some progress has been made because of their customer service department (Katie employee # 267) and her supervisor, I am still experiencing difficulty getting the process to move forward. Below is a detailed record of my conversations and actions taken by my husband and I to have the funds released to fix our home. January 2013 -Received letters from Indy Mac Bank requesting W9 and Lien releases from all parties that would be working on our home. Also requested detailed insurance packet with a damage assessment. In the paperwork, Indy Mac Bank sent, it specifically says once forms are received we would receive 1/3 0f the total insurance check. -Faxed Daniel Lucas Construction, All Fence, and EC Builders/ Tree service February 2013 -Called claims department to check on status and they said they never received any information from us -Resent all required forms a second time by fax and certified mail – Called claims department again and was told the forms were not legible and that the W9 form used was incorrect. Resent all forms for a third time by fax and certified mail and a letter expressing my frustrations and concerns March 2013 -Called claims department on 3/4/13 and they told me yet again that they would not process the forms sent because one contractor (Daniel Lucas) did not put his quote on letter head. Nowhere in any information sent to us did your bank request it be placed on letter head! You have the contractors W9 which has his tax ID, therefore you should have enough information to background check his business. I was also told that you would not except the INVOICE from the tree removal company because it did not show PAID. The definition of an INVOICE is a paid bill. Called EC Builders and had them put paid on the invoice and resent the information for you. All the form were faxed and sent certified mail again. Called claims department on 3/22/13. She said they received the forms but had still not processed them! She said there were two copies of the Daniel Lucas information and the amounts did not match. After speaking more she discovered the amounts did match. She also said they would not pay for the tree removal because they needed to wait for the contractor to finish. I once again had to explain that the tree removal was done in November of 2012 when the tree fell on our house. It was paid for out of pocket and that the funds should be released immediately! She said she had to call the tree removal company and confirm we paid, even though she had the invoice in front of her that said we paid in full! Once the conversation was done she said the draw for All Fence, Daniel Lucas and the EC Builders Tree removal would be done and to call back on 3/28/13. April 2013 -SW Clair in claims department on 4/1/13 and ask for status. Once again I was told the check for the tree removal would not be sent until the contractor was finished. Had to explain again about the tree removal. Also told again that Daniel Lucas construction check would not be mailed because the amounts did not match. And once again I was told that after she spoke to her supervisor, Toshika, that a check would be mailed for All Fence, Daniel Lucas Construction and EC Builders in 3-5 days. -SW Yamica on 4/3/13 told me that they had to resubmit the EC Builders info again in order to send check. I also informed her that the health and safety of my family and unborn child is at risk because of the damage to my house that I cannot fix because of their incompetence to do their job and issue my check. She assured me the check would be sent by next week. -SW Logan Roberts on 4/8/13 who told me draw was issued for Daniel Lucas check and EC Builders check -I am so fed up at this point that I contacted customer service and spoke with team lead Katie employee #267. She assured me she would look into the situation and help to get it resolved. -4/28/13 finally received check for $4, 500 for tree removal but only a partial payment for my contractor in the amount of $1, 225. Meanwhile he has completed his works and I cannot pay him! Requested inspector to come out to confirm work is done. May 2013 -5/3/13 I finally receive a phone call from Claims Department team lead, Lionel Mintz (phone [protected]), who apologizes for all the inconvenience that IndyMac/One West bank has caused me and my family. He assures me all funds will be released and overnighted at their company”s expense. -5/6/13 Received only one check for Daniel Lucas in amount of $2, 450 but no other funds received. My roofer has now completed his work and I have no way to pay him! By this point you have received the inspector results and she has confirmed that 80% of work is done. LM with Lionel Mintz and no call back. SW Heather Hyatt and she tells me we need a final inspection and she will issue it. -5/15/13 Finally receive call from inspector. Left message on Friday 5/17/13 to have her come out. Also left another message with Lionel Mintz and never received phone call back. Friday night receive check in amount of $2, 450 for San Mateo Roofing company which was only partial payment. Roofer completed work over two weeks ago at this point and I still cannot pay him in full! -5/20/13 Inspector set to come out on 5/21/13 at 8:30. -5/21/13 Inspector calls me and tells me that the inspection has been canceled by the bank she is not sure why. LM with Lionel Mintz and he does not call me back again! Call claims department and have to stay on hold for over an hour to speak to Lionel. Lionel Mintz has no clue why inspection has been cancelled and still has not issued release of my remaining funds despite his promise on 5/3/13 to do so! Meanwhile the work on my home is 100% completed! I am also told by Lionel that the funds from our insurance check have been sitting in an account and gaining interest! He assures me we will be mailed our full original Dollars as well and the interest accumulated. Ask to speak to his boss who is Morgan Owens @ [protected]. SW with Morgan Owens and he also has no idea what is going on! He assures me inspector will call me later today and schedule a time to come out. -5/22/13 Still no call from inspector! LM with Morgan Ownes. As you can see from my detailed notesthat One West Bank has been the most incompetent group of people I have ever worked with. Their employees never seem to know why certain things are happening. Meanwhile I am 7 months pregnant and the stress from this event could impact my baby. If that happens you can be assured that I will hold One West Bank accountable. One West Bank is in breach of your own contract that you sent to us back in February. We have complied with all of your requests and they are still withholding our funds.
OneWest Bank Reviews & Complaints
I originally applied for loan modification in March 2010. After 3 months of being “shined-off”, given the general runaround, having to refax documents that were in the original application and given misinformation on several occassions by phone agents OWB suddenly decided that my loan “type” didn’t qualify for the program. Really??? Why didn’t they say this back in March or April before I spent $30-$40 dollars in faxing documents so some lame putz could sit on the documents until the information was “stale” and I would have to resubmit documents again? What a joke; have they ever heard of customer service? Why have a loan modification form on their website if they have no intention of approving applications? Somebody in corporate HQ in Pasedena must be getting a good laugh off deperate homeowners miseries…
OneWest Bank Reviews & Complaints
I to have not one good word to say about OneWest Bank/IndyMac. I tried for two years to get a modification and all they do is give you the run around. Unfortunately, I ended up going with a company known as US Mortgage Solutions to try to solve my problem with this loan industry. I ended up getting scammed. Which now I am so leary of any of these companies. As a whole, we need to start the ball rolling and start to complain to the Attorney General’s office about OneWest Bank/ IndyMac. I called and the Attorney General’s office in CA, public Inquiry([protected]) and if they get a lot of complains they will start a class action on this bank. I have not received a payment statement from OneWest Bank for 14 months. I am pretty sure this is illegal to do this. I’ve called their customer service (which sucks big time) I get…Good Bye. Thank God for my online banking I just submit my amount. I have a pick a pay loan and I know this year the amount that I will have to pay is going to be outrageous. I to will be loosing my home. The Attorney General’s office went after Wachovia & Wells Fargo on a class action suit and won. So it can happen if we all do our part. I am filing an complaint about this bank. Thanks!
OneWest Bank Reviews & Complaints
I took out a mortgage with Indy Mac in 2004. I made payments for one year according to their payment schedule. The following year the payments began to increase much higher than the loan papers had indicated. I discovered they had deceptively given me a neg am adjustable. I had the loan go through forensics and it contained several fraudulent lending violations. They refused to refinance it into a reasonable and safe loan and my payments doubled. I began working many extra hours and made all payments until my health collapsed. I was hospitalized and under went major surgery. i hired a law firm to help get a modification and although they worked diligently Indy Mac refused to do anything. The law firm then was closed down because of complaints filed against them. Around the same time i discovered that there were red tags and grading violations on the property and that these violations had deliberately not been disclosed to me at the time of the sale. I discovered that there had been a conspiracy agreement between the real estate brokerages and the mortgage brokerages involved in the sale. They were all friends and had hid the properties violations in order to sell an unsalable home. I had to hire lawyers and pay for expensive geological reports and court related fees. My financial situation deteriated further. My home went into foreclosure and I hired a new law firm who helped to get me a trial payment plan. I complied and never missed a payment for 10 months. I had a negotiator assigned named Eric Rose. Each week he would reassure my lawyer and / or me that he had all the paperwork and that the modification would soon be completed. On Nov 1st, 2010 I called to make my payment and was told it would not be accepted and my house was to be placed up for sale Nov 10th, 2010. Neither my lawyer nor I had received prior notice of this. I tried calling to get some information about how this could have happened. The customer service personnel and their supervisors were illusive and evasive. Each told a different story. My lawyer and I had kept meticulous records of all our communications to Indy Mac. The Indy Mac personnel simply deny anything and everything and change their story from moment to moment and person to person.( I feel like I am dealing with 14 year olds trying hoplessly to cover their sneaky shenanigans, ) They tell me I was denied because of missing paperwork, paperwork that was clearly documented as having been sent and verified by negotiator Eric Rose as having been received. I am told I have no recourse and no rights to an alternative modification request. In order to retain my home I am being charged an amount that is almost twice the amount of my missed payments, This is in direct contradiction to their advertisements about their modification program.. All I can say is who are these guys!!!??? Scary.. to say the least. i think we should all go out and rent the James Stewart movie” It’s a Wonderful Life” It is genius in representing how the ethical and moral fabric of our society is rotting away because we continue to trust and financially support these heartless, corrupt and self serving BiG Business Banking Systems. We need to wake up and go back to placing our money in the hands of the small town banking systems. The time of big business has got to end if we are to get back the innate goodness that was once America’s best asset. So now i have no recourse but to find another lawyer. After all that’s America’s system of accountability these days isn’t it..the inevitable lawsuit..Heaven Save us!!!