I was waiting for a very important package.It is a certified package which requires the receiver’s signature in order to receive it. But as I have to work full time, no one will be home on the week days to receive it. And I missed their first deliver attempt and received the door tag. Therefore, I called Ontrac and asked them to deliver it to my office. After a few days, they deliver it to the old address again. And with no one there to receive it, the delivery guy Faked My Signature and Left My Package On the Street!! The package is so important to me and When they texted me that someone has signed and received the package for me, I freaked out for the whole afternoon. Even though I have found my package laying at the outside after I get back home. But the panic and pressure I had for that whole day is not a good experience at all!I have already wrote a complain letter ask them to give me an explanation, but receive no replies at all.
This complaint and/or review was posted on HolySmoke.org on 11:39 am, June 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ontrac-review/.
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