Negative reviews are available on different websites about their video services too.

Reviews: 4


Total views: 541

Published: 07 August 2019

Posted by: Anonymously

Communication is one of the most important things to have. Unfortunately with the advancements in technology, people nowadays only use smartphones for the purpose. But some fraudsters are abusing this technology. Even if we take a moment and accept the fact that smartphones and other technologies are helpful in all aspects and life would be barren without these, what would you do if you have a poor WiFi connection? Or the telephone service at your place is not good enough? If you are a businessman then your problems are twice the common man. How would you react if the internet service is bad and you are having a meeting on Skype? The answer to all these questions is quite simple; you would be frustrated obviously.
OpticalTel is a telecommunication company based in South Florida. Their website says that they have a team of highly qualified and experienced entrepreneurs. The customers are their priority and they will do anything to provide topnotch services to every customer. But they are nothing more than a bunch of scammers.
I had a horrible experience with their customer services. I was facing some problems with the internet they were providing to my office. It was halting the work of my office and I couldn’t take it. It was causing me considerable losses. But when I tried to contact those thieves they wouldn’t respond at all. Whenever I’d give their customer representative a call, I would get hung up or left on hold. It took them 3 days and many emails before they gave me a response. Even then, their response was pathetic. I opted to get rid of their services instead of relying on them for the internet of my office. Those bastards didn’t even apologize for their mistake.
I’m not the only victim of these people. My friend had speed issues with the internet and the telephone service was also not at all good. He had to face a lot of loss because of these issues. He complained about it but there was no action from the other side. They would hang up the call or keep him on hold for a long time and at the end, he had to change the internet service provider and the telephone service too.
Either you are a common man or a business owner, it is your right to complain and get the issue resolved. OpticalTel claims to be the best in all the areas of service and promised to serve the best customer service but the reviews show the total opposite of their claims. To be in the corporate world, you need to be best with customer service at least.
OpticalTel also provides video services to their customers. This is the sector which is comparatively better than others but still not efficient enough for the customers.
A telecommunication company must be responsible for the services they provide. In the current technological era, it is important to keep all internet services updated. But some companies like OpticalTel have not understood this thing yet.

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