Orange Van Lines, LLC

Orange Van Lines, LLC Review

Reviews: 4

1 RATING
(1)

Total views: 4039

Published: 16 October 2018

Posted by: Anonymously

Orange Vanines originally quoted 2200 cubic Ft, over the phone, I knew there would be some give or take there. I asked the head guy at my pickup how many cubic ft when I heard a worker say they were almost done and there was still room in the frist truck. The head guy then said to the workers when I was in the other room, Dont say anything about the cubic feet or the load. He was lying when they were done and he said my furniture took up two trucks and totaled 3200 cubic ft. So now after almost 4 weeks waiting for my things, the truck pulls up and the first thing i said, was i want to see inside and see the cubic feet markings on the ceiling, he said no problem it read 2400 Cubic Ft. So now I am totally furious and call customer Service, if you can call it that, this Katia person in customer service who would not listen and only talked over me. She is the ruddest person, She had the gall to say “why did I let them load your things, OK NOW that’s a stupid question, since I didn’t know what the final cubic feet until it was all loaded! She asked why didn’t I say something sooner also, HMMM I have called three times and talked to some one in Dallas, and Nicole at customer service and told them all of this and she said I did not. WHERE ARE THE PHONE RECORDS!I asked Katia while the movers were standing right in front of me to speak to a supervisor and she told me she was it, i asked to speak to someone higher up and she said She was it. When i asked her to listen to me she said NO, she was done listening and she hung up on me! She said that I was to pay or they would take my stuff away and put it in storage. This company is a RIP OFF, They are Not Honest, or reliable!. Now I have to file a complaint to get my money back .

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