I purchased an Oreck vacumn cleaner and an Oreck orbiter in 2009 with a 30 year warrenty on the vacumn as long as I brought it in each year for a tune up. I took it in today and found a yogurt place where my Oreck store used to be. And I can’t find any Oreck stores in Henderson or even in Las Vegas! I was happy with my Oreck and appreciated the convenience of being able to get my Oreck tuned up regularly. I have always had bad luck with vacumn cleaners so finding Oreck was wonderful for me. Now I feel totally at a loss. I understand that a franchise may fail while the company continues, but doesn’t oreck have an obligation to their loyal customers? I do not know what recourse I have if there is no oreck service stores in the area. I am 73 years old and I cannot drive 100 miles to get my vacumn cleaner repaired. Oreck must have known that this little store in Henderson was going under, they should have notified all of their customers and given us some alternative. I am very angry about all of this. I love the product but if this is the way Oreck treats their customers, I will be looking for a new brand in the future. My Oreck needs some repairs but I will not go out of my way to take my business to a store that I cannot trust .
This complaint and/or review was posted on HolySmoke.org on 08:43 am, May 13, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/oreck-clean-home-center-review/.
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