Recently, I called Ott Funeral Home with regards to personal matters. I’ll be vague for the sake of privacy. The woman I spoke with on the phone, never gave her name, nor announced the call was being recorded (this is the answering service for the funeral home).
I forget what exactly happened during the phone conversation, but I felt as if I were being recorded. This has happened to me before, so I usually know something is up (people not announcing the call is being recorded). When I asked the woman said, ”all calls are recorded.” WHAT?!!!
Think of all the people who call in crying or in deep distress due to a loved one passing away. You record people in distress calling in to seek services or inquire into a loved one’s last wishes. And… don’t mention the calls are recorded! This is gross negligence on the part of Ott Funeral Home and borderline exploitation of innocent people who are in distress & vulnerable due to being in a state of shock. Shame on you!
I specifically told the person to delete my number and name, specifically because I was using someone else’s phone, too!
Still, someone from the funeral home had the nerve to call my friend’s phone the next day! I specifically said NOT to give any information out, so they did that, too!
Here is the Pennsylvania Law:
Digital Media Law Project:
Please, if you have used this funeral home for yourself or your loved one, look into this.
I am writing this note, to the best of my very recollection and experience. If Ott Funeral Home can testify that this statement is inaccurate, it would be a good day for me!