I bought our round-trip tickets for my wife, my son and me to Prague from Paravion subsidiary in Turkey months ago (in April 2017) with cancellation and refund warranty package which ensures full refund of the trip fare if we have to cancel it for medical reasons. Then before the trip our son got very sick with high fever and laryngitis. So I let Paravion know that we had to cancel the trip and requested for refund. But Paravion is refusing to make the refund. When I contact the airlines, they are telling me that they cannot deal with me directly since we bought the tickets through Paravion therefore Paravion must contact them instead of me. What are we supposed to do now?
This complaint and/or review was posted on HolySmoke.org on 06:37 am, May 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/paravion-tour/.
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