Reviews: 1


Total views: 3989

Published: 19 June 2018

Posted by: Anonymously

On May 4, 2015 I ordered a climate control module for a 2003 Mercury Grand Marquis. I received the part timely. After receiving the part I discovered that the part was not the cause of my air conditiong problem but rather a burned out resister. I sent them an email requesting a return authorization number. They responded timely. I returned the item in the manner they specified and timely. On May 26 I got an email stating that they were refunding me the purchase price less a 15% restocking fee which was clearly explained to me in the original invoice. The restocking fee was to be $66.48. The invoiced purchase price was $238.23 and was advertised as such, however, there was a core charge of $204.97 for a total of $443.20. The core charge is a deposit fee if the part is used and the old part is not returned. The part was not used, obviously. Therefore, the restocking fee should only be applied to the part price of $238.23. You can’t restock a deposit fee or core charge as they call it. They have credited to my credit card account a total of $376.72. I called them on the phone on may 29, 2015. I ecplained the situation to them and that I didn’t feel it was correct to charge me a restocking fee on the core charge. They flat out refused stating it was part of the purchase price. How can a core charge (deposit) be restocked it can’t. I am out $35.73. Any help you could give me in looking into this matter would appreciated.

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