Payless ShoeSource

Consumer Reviews and Complaints

1. 

   Payless ShoeSource Reviews & Complaints

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   Dear sir, my name is amanda i live in lufkin tx, i would like to complain about manager of payless in lufkin mall every time i go into that particular store manager is on the phone with really bad attitude. i was there last week n needed some help she just ignored me when i went to counter n asked her again she simply told me they r out of product without checking it. i talked to other girl who work there the next day about her and she told me you can talk to superviser but it wont help because he is really close to her n covering her when ever costumer complains i would appreciate if someone talk to her regarding her attitude and costumer service. thankyou.

   By Blythe Verret

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2. 

   Payless ShoeSource Reviews & Complaints

   (1)

   Don’t understand how they are still in business. A lot of things should be improved and fixed before dealing with customers. Once you ordered something you will be left alone. No confirmation, no tracking number, no any other useful information about your order. What kind of service is that? It’s simply ridiculous! I’m saying this because I ordered from them several times hoping they had read the reviews and done everything right. But I was so wrong. No customer service at all. Strange way of running the business.

   By Reyes Hyske

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3. 

   Payless ShoeSource Reviews & Complaints

   (1)

   Even though there have been complaints and a meeting about this District Manager she is still with the company. She has fired great managers for reasons of race, person’s sex, or sexual orientation under the guise of doing these things for legitimate reasons. Luckily I’ve been able to hang on to my job, but I’m not sure how long that will be if Payless ShoeSource continues to fail at correcting this. I’m at my whits end and I’m fed up with nothing being done about this seriously disturbed bigot. This company works the piss out of you and doesn’t appreciate employees, nor customers. They’re only interested in your wallet and keeping the store staffed at bare minimum, which means employees are working hard to meet deadlines and usually working alone. Here’s my correspondence with HR that amounted to no help at all.

   By Crissy Kellerhouse

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4. 

   Payless ShoeSource Reviews & Complaints

   (1)

   I bought some shoes from payless.com on December 2nd. I chose to ship to store as to not pay extra for the shipping which would make the pair of shoes I was getting on sale, the regular price. I’ve been waiting and waiting to hear that they were shipped, I thought maybe they don’t tell you when they ship since it’s going to the store. So I emailed customer service saying in the email I know it will take 14-17 days but is there some way to know where my shoes are. They replied that it will take 14-17 days and I will get a call from the store once they arrive. Real helpful. Today I received an email saying they shipped. It’s the 15th. So now I have to wait another 2 weeks at least before I get the shoes. I have no idea if it always takes a full month to get shoes, but this is ridiculous. I didn’t even want to get them online but every payless store that I went to, no longer had them. Had I known that it would take this long to get them then I wouldn’t have even bothered. These are shoes that I needed for work. Needless to say, I’m very upset and I suggest that if you’re going to buy from payless online to just have it shipped to your house. I would think they’d move a little quicker if it’s going to your house.

   By Jefferson Saborio

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5. 

   Payless ShoeSource Reviews & Complaints

   (1)

   I just left your store in Dearborn and experienced the WORST customer service EVER! Lauren was rude from the minute I walked in. I asked her if they had a bathroom, she said no with an attitude. I brushed it off and said ok. I met another lady In there and asked her (I really had to use the bathroom) she said yes, held my purse while walked me to the restroom. I beam shopping in the size 9 -91/2 shoes now, she comes over there listening to me and my brother talking about the sale going on. She interrupted me and said the red tags are what they say, I said ok but ANY shoes includes the 30% off right?, She said yes. I pick two shoes out for myself and one for my two year old (who was with me) she followed me around the store, now mind you she was at the register when I walked in. Every isle I went down there she was, watching me like I was going to steal from the store. I am a paralegal and make good money, I don”t need to steal. She seen me and judged how I looked (Racial profiling). The girl who let me in the bathroom was cashing me out and sure enough here comes Lauren, she said oh no she can”t get the 30% off with the shoes I picked out except the one pair with the red tag…ok well you just told me I could. I pick up the sign and read it and it says EXCLUDES red tags and the brand I picked out. She said well my boss told me I can include the red tags. Ok well policy is policy. If you”re going to include the red include the ones I picked out. I asked for her boss and she said her boss was not there. I asked her multiple times what her name was and at first refused to give it to me. Finally she did. I needed it to tell you who it was who was so rude and nasty with me. I”ve never been more embarrassed and ashamed for just walking in that store. She literally had me in tears walking out because I”ve never had someone disrespect, follow me and had such a bad attitude towards me my entire 27 years of living. Please advise on the way they are running that store. Sincerely, One angry customer

   By Yon Fernberg

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