Six days ago, I bought my son a prepaid visa card at my local grocery store. I had it loaded with 20.00, and brought it home, logged onto the website provided. Let the fun begin…. The problem I encountered was when I put in my e -mail address (the same one I’ve had for the past 8 years), the page reports an error, that I have entered an invalid e-mail address. I then try my work e-mail address, my wife’s, etc., nothing works, and it is a required field. I then decided to call the 888 number. I called the toll-free number on the activation sticker. After approx. 40 minutes on hold, a lady tells me that they are having problems with the website, and I need to try again in about 72 hours. Fast-forward to today (Sunday, bought it on Wednesday), and I got all the way to the end of the web registration, and get “technical difficulties, please try again later. I called 888 number again, and I recieve response that my balance is zero dollars!! How? I haven’t used it, and the customer service rep said I had 20.00 showing on the card, it just needed to be activated. Around and around we go… I am going to return to my local grocer, and ask for my 20.00 back. Being a loyal, frequent customer, I am confident they will help me out. PayPower hasn’t. I am going to also ask that the grocery manager talk to his card vendor, and cancel delivery of PayPower loadable cards. I smell a rat here. I’m lucky they just got me for twenty bucks; hopefully I can at least help someone locally from being scammed. I think I will copy and paste this to my Facebook page also, to let my friends know my opinion of this organization. Good luck, consumers. Beware of this company!!
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 10:43 am, March 09, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/paypower-review/.
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I received an email on today, May
I received an email on today, May 25, 2015 @ 10:43 a.m. saying I had an outstanding Payday Loan for amount of $550.00 . I never took out a loan with these people. they said I had to contact the INTERNET CRIME COMPLAINT CENTER. within 48 hours or they would put my name on the US Federal government Scam list , also threatening to tell my employer . they also put this on the letter in bold letters”WE CARRY ALL THE RIGHTS TO INFORM FBI, FTC, YOUR EMPLOYER AND BANK ABOUT FRAUD DONE FROM YOUR SIDE.” tHEY ALSO STATED THAT THEY WANT ME TO CONTACT THEM IMMEDIATELY via email which they say will be recorded and used for legal purposes. I know this is a scam I have been getting these for the past 2 months around the time its gets close t my SS check . I realized this is allfrom me applying for payday loan , and after they told me I had to get a MoneyPak for a certain amount of money and give them the numbers and then I could go to any western union and p.u. my money. I spoke with someone I know works at a check cashing that deals with western union and they told me don’t do it. and I listened ,but they still keep sending these notices , I would be more that glad to send it to you.
I filed my tax return thru TaxAct
I filed my tax return thru TaxAct and they offered an option to send a card loaded with my tax refund. They specificly advertise 7-10 business days. It has been 43 days. Each phone call takes over 20 minutes until a rep gets on the line although at this point I feel like they are BSing me each time. I attempted to purchase another one of their cards from safeway so they can transfer the funds to it and they won’t let me transfer my money from their account onto another for some reason. I honestly feel lost on what to do at this point, what if it never comes?
Beware of PayPower pre-paid Visa Debit cards
Beware of PayPower pre-paid Visa Debit cards and their association with their preferred method of loading additional funds through reloadit.com All works well with the initial pre-paid Visa card, the scam starts when you try to load additional funds through PayPower’s preferred method at reloadit.com. The phone numbers are almost identical, and when you load cash to a “safe” on reloadit.com, you get a pack number that is supposed to be used to actually load the funds to the Visa card. When confronted, PayPower claims the cash that should have been loaded through reloadit, was loaded through a scamming website, and not the website for reloadit, and there is nothing they can do for you, because someone else’s Visa account was credited. Reporting it to police, and BBB.
On the 23rd of January I received
On the 23rd of January I received a phone call telling me I was approved for a loan as much as $3000. I was shocked and feeling sideways about the offer at the same time. My utility Bill was due and I also was paid that day, but not as much as usual. I accepted the offer and I stated that I didn’t need that much so they insisted on telling me I had to get at least $1000. Next step was I had to pay a verification fee of $150 and he said that was to just make sure I could pay it back in $150 monthly! I was not so sure at first until he told me it would be debitted back on my card with the loan amount of $1000. After that I was told to send the $150 through moneygram to Paypower. Once I sent my hardworking money that could have went on my light bill or 2 baby boys he then asked for $475. So I began to question why I am spending all this money for a loan if I had the money I wouldn’t need a loan. I mean I can pay it back I have a JOB . So I spoke with manager and he told me I cannot get my money back they will hold it until I come up with the $475. The only way to get the load was buy paying a verification fee of $150 and a accou t registration fee of $475.
I filled my taxes January 21st 2015
I filled my taxes January 21st 2015 with Tax Act and decided to use the debit card choice they give to recieve money. I was supposed to receive my card with in 7 to 10 business days, I finally receive my card after a month and a half and an eviction notice later because I was relying on that card to pay my rent. Once I receive my card it won’t let me pull the cash out. Their policy says you can pull out 500$ every 24 hours. I decided to use the bill pay to pay my rent and am told it would be in the bank account within 24 hours. So I call the next day after 28 hours and ask about the money, the lady then tells me that the check would be received withing 7 to 10 business days. The check has not been received and they will not put the money back in my account.
I had applied on line for a
I had applied on line for a personal loan with Capital One. However; this fraudulent Capital One turned out to be a SCAM. This Capital One had the proper paper work/ loans docs… I was told specifically to Purchase a Pay Power Visa Credit Card. Upon purchasing the Pay Power Credit Card and adding twenty dollars. Upon contacting Fraudulent Capital One and giving them my CC as requested the money was immediately taken off. Realizing a SCAM in progress, I contacted FTC, the Real Capital One and PayPower. PayPower Promised to resolve this situation and to Return my Monies within three days!! Several weeks has elapsed and No Monies are going to be returned! PayPower and these fraudulent SCAMS are somehow related!
I filed my income tax with tax
I filed my income tax with tax act and due to the fact that I do not have a bank account they referred me to pay power. My taxes were deposited on the card within 11 days but it took a month for me to receive my card and when I did it was $67 short of what had been deposited. Pay Power is a rip off
I received a call from David green
I received a call from David green at 2064450875 and he said my husband was approved for 3000 w a insurance charge of 180 to cover your money than said we needed 210 for a wiring process than he said the money will b and our bank than I called the number back and no answer so I called pay power put in card number which they said was da insurance accounts number 4358770084783974 i gave this info to pay power n they inform me they couldn’t give me any info to file a police report n fax it to them 6234323616 n that was the end n now my Yahoo account is hacked n they have our information me n my husband’s
Was called several times by Benjamin! Stating
Was called several times by Benjamin! Stating I was approved for a 3000 loan! Wired 550.00 and received no money! Per Jake senior president wanted me to wire 495.00 more dollars!
I needed a loan for my son
I needed a loan for my son and he needed the money now for his divorce. Filled out a few forms online and got a call Friday, Oct. 3 2014. Well this morning I went to walmart sent the $295.00 they said I needed to send to show I could make payment. When that was done, and they had the proof of the money gram, they told me I then had to send 495.00 to cover the money gram. When I told them I did not have that after the first one. I was then asked if I could send 300. and I could send the rest once I got my money gram from them. Yes I was very dumb and was trying to help my son. I sent the 300 and was then told that if I did not send the 495 all at once I would not get my loan. Well when I told him what he had just told me about sending the other after I got the loan, I was told, “oh well you wont be getting a loan”. I was hung up on 4 times today. I then went to my bank and filed a complaint. I was told I would get my money back may take up to 3 weeks but that I wasn’t the first to fall for this kind of trick. Everyone do not do anything with Pay Power!!!
I was applying for loan and got
I was applying for loan and got approved, then they called and wanted money on card to prove I could pay the money back, I did. Then they wanted more money on another card, so I did for the prossesing fee. and then they wanted more for a transfer fee. That is when I said forget it and return my money cuz the wanted $950.00, for a $3,000 loan. That is when they said they cant refund or return my money to me. I have kept calling them but the hang-up on me and havent done anything to return the money I so despretly need back to pay my bills and going to be kicked out of my place. So if anyone can help me get my money returned to me it will be a great help thank you. Richard from Polson Montana
I recently went through a divorce and
I recently went through a divorce and this is the first tax return that i have filed on my own, ever in my entire life. I was looking forward to recieving my taxes and getting all caught up on my bills. i have been babysititing all year to make ends meet. So this is the first large sum of money that i have gotten and earned on my own. I was expecting my refund to be direct deposited onto my paypower card (that i never recieved in the mail) on April 9, 2014. Well the funds (apprx. $3,000) came from the IRS and my card never did. So i attempted to transfer my money to my cousin’s card so i could use it, well they filled out a “ticket” which would take 3 to 5 business days to go through and then i could use my money. Well 7 days later after numerous calls to paypower i get transfered to “lori” in the risk management department. i can’t read and write well so i had my friend helping me with everything, (she is typing this for me now) and she immediately started talking down to me. in fact her whole attitude changed and she starterd talking slower and spelling things out for me. it was embarassing not to mention it was upseting as well. so rather than deal with lori any more i ordered another card, which i had to pay $35.00 for because it was sent ups. i wanted to make sure that i recieved it this time. well when i recieved my card i went to use it and there was a lock on it. so once again i called up paypower and they informed me that lori from risk management put a lock on my card and i couldn’t use it. after speaking with her once again she informed me that she would take the lock off my card when she verified my identity. so i went to social security and got a paper from them and went to the dmv and got a duplicate of my drivers license. well i sent them all oif the documents that they wanted through email and that still wasn’t good enough. now they want a copy of my drivers license and proof of residency. so i wait until my license comes in the mail and send them a copy of that and my cell phone bill. that was 3 days ago and every time i call they say that someone from risk management will be calling me back and they never do. they went so far as to tell me that it doesn’t matter how many times that i call it won’t make them help me any faster!! so as it stands now i am about to be evicted from the place i am staying because i was counting on that money to live on. they have had my taxes for over a month now and still will not acknowledge me or help me in anyway. i call they tell me that they have no control over the lock on my account and they can’t help me in anyway. it was risk management and they are located in a different state and they don’t have a direct number. they are reached by them through tickets that are filled by them. each ticket takes 3 to 5 days (always longer) to get an answer to. i even tried to tell them to send my taxes back to the irs but David from risk management convinced me that was a bad idea. now i want to send my taxes back to the irs but i cant get ahold of anyone to do it. it is done through risk management department and they wont call me back and i cant get ahold of them, they are always busy. their exact words are “they are unavailable at this time!!”
PayPower Reviews & Complaints
**THE most horrible experience using Paypower Visa prepaid card. ** Regret ever purchasing at Safeway. Safeway and Visa should not be promoting and selling this card. Redundant steps involved to even use the card. The card you purchase with prepaid funds is a dummy card and apparently needs to registered and activated. Once activated they send you a personalized card with your name (not needed). Logged online to check balance and noticed monthly recurring fees which I never received email notification of or statements for. Called the customer service line to cancel the card immediately. 1st call – spoke to a rep who said he needed to place me on hold but ended up re-routing me back to main menu which ended up disconnecting me. Called a 2nd time and got a rep who asked me for card info but pretended he didn’t hear me (heard some giggling in the background). Called a 3rd time and spoke to a rep who was more responsive and helpful but had to place me on hold for several min as she tried to reach 2nd level authorization for the cancellation. Was told the Supervisor will not be available for another 5 min and if they can take down my number and call me back. I said I’d wait. Finally spoke to Cardholder Services Supervisor who said he would cancel the account and provided a Reference #. I asked for an email confirmation and he said they “corporate offices”, a.k.a. Blackhawk, did not provide email confirmations email or mail. I am hopeful the card will be canceled and the Reference # is legitimate as I will be following up to confirm the card/account was in fact canceled. I would caution anyone from purchasing this card.
PayPower Reviews & Complaints
bought prepaid card today to make on line purchase only 25.00 activating card how jumped to many different sites buddy at store said automatically activates upon purchase nope trying to make on line purchase no way in hell trying to activate on line keeps jumping to different sites one click should do it called call center nobody there simply want to activate card how hard is that respond plz Reg
PayPower Reviews & Complaints
CREDIT CARD NO> [protected] – I made an Interac payment from your website last night at appx. 8:00 last nigh for $200. It was rejected because unknown to me I was over the limit of $250 per week which is not clearly indicated on your website. The money is now apparently in “cyberspace” as it has not been returned to my bank account. I asked finally after getting many conflicting stories from you customer service people “who need to go back to school” that I will get a call within 3 business days!!! This is unacceptable!!!. This is a transaction from the Royal Bank of Canada through Interac to you and the money should have been returned within an hour at the latest!!! The problem is your end. One customer service person even told me to call Interac myself. Seriously??????? i expect that money in my account IMMEDIATELY. my e-mail address is [protected]@hotmail.com. I can be reach until 4:30 at [protected] or after at the pone number as above.
PayPower Reviews & Complaints
Customer ID: [protected] 13 January 2018 I received a Paypower card as gift card last year. I activated the card for a purchase but did not use the card again for about 12 months. Then I found out my card balance had been drained by service fees. Apparently the Paypower cannot charge service fees on gift cards but can charge fees once the card is upgraded. I was required to activate the card to start using it. I believed I was just activating the card. According to Paypower, I upgraded the card. There was no clear notice that I was upgrading the card and that fees would be charged. The site should be required to provide simple and clear information that fees will be charged if an option is selected. The notice of fees should not just be buried in a multi page legal document.
PayPower Reviews & Complaints
Don’t EVER use PayPal for anything! They’re crooks. I can’t tell you how many times they have put my card on hold when there was over $500.00 of MY money available! They gain the interest by making “mistakes” like that. It’s on you to go through the phone menu and speak with someone in Mexico, Texas who will torture you with their slow ineptitude. Hours later you may or may not be allowed to spend YOUR money. They made this little “mistake” twice in the same month!! This resulted in my iPad and iPhone being disconnected and me getting charged reconnection fees for it! But get this. They charge me the monthly fee after I made my last charge with Amazon trying to use up what’s left on the card. They post it the following day in reverse order so Paypower gets paid and Amazon doesn’t!! Now I have to try and get all my money out of it before they take it again. These people are CRIMINALS! I don’t know how they’re still in business!! I will be joining the class-action suit against them. And I’ll be filing yet another report with the FTC and BBB. I suggest you do the same.
PayPower Reviews & Complaints
Have tried several times to log in to check balance and it won”t let me log in. If this company is a true scam please let me no as I will cut up the card
PayPower Reviews & Complaints
I’ absolutely disgusted with PayPower and I would not recommend it to anyone. I had a huge issue with my card and when I contacted PayPower to get some assistance and support they did absolutely nothing to help. I was not able to take out my money and it was an emergency and they simply did not care. I contacted them numerous time and asked what was wrong with my card and how I could fix it but they did not reply! They are the worst ever!
PayPower Reviews & Complaints
I am a single mother who had just loaded $500 on to a Pay Power card when it was stolen, before I noticed it was stolen, the thief made a purchase and that money was gone and since the purchase was made before before I noticed it missing they will not help me get my money back, I have a special needs child and that money on that card was raised by her school so she could talk (it was for a I pad with a talking app) with her friends. Now I have not a clue what to do my daughter is the one who got the short end of the stick here!
PayPower Reviews & Complaints
I am having the worst problem I get these stuipid cards and have to activate them online and then I have to sign in and add the card but every time I login I have to reset my password then itsays wrong combination of username and password yet I just reset it I cannot get into my account to activiate my card so I call customer service and they want the information about cards I donthave anymore or cant remember like im supposed to keep every card receipt and remember how much I putoneach card I use these cards for differemt things online and use them about every 2 or 3weeks which makes for alot of cards and im waiting for my reloadable one to come in the mail for 2 weeks now this is rediculous and frustrating and noone can help me. And theres no email to contact them I cant handle this crap and im not buying these stuipid useless cards ever again ever
PayPower Reviews & Complaints
I bought A PayPower Prepaid Credit Card For my direct deposits. The company STOLE The money I had on my card, And then had the nerve to tell me I had gone over my limit on purchases, which was NOT true. Further more I didn’t have any limit because it’s a prepaid card. They then said I owed them $100.00. I really needed that money bad. I was totally speechless! I’m Taking action on this matter soon. I will not stand by letting other innocent victims to get scammed like I did!! What ever you do, DO NOT GET A PAYPOWER CARD! I don’t think it will be long before this company is SHUT DOWN and taken out of our stores like Albertsons.
PayPower Reviews & Complaints
I bought a PayPower Visa card at a Safeway Store. I live in a rural area and wanted to use my card online. The card was activated at the store but the card said to complete it to register online. I tried to enter the card number at least 6 times. It would not take the number. I then called the telephone number on the web site. What a nightmare. I was told I had to fax in something with my physical address like a bill. However, I explained my bills or mail has my mailing address which is a PO Box. I can not have mailed delivered. They refused to activate my card or complete registration. I was then told to fax my Drivers License and someone would call me right back and my card would then be activated. I did that. No call. I called them again and got nowhere. Now they say it will be 24 to 48 hours. This is fraud. They take your money and then find reasons you can’t use the card. I am going to go to the Safeway store and any other stores that carry this card and show them the complaints about this card and tell them it is their customers best interest to remover them from their store. I had no idea this would be such a nightmare. I saw it in the store and thought what a good idea to shop online. If only I had waited and researched it. But who thinks of that with a visa card. Please be aware and choose another card for your use. I am now stuck having to try and redeem my money from this card. Never again. I was going to reload it for a trip I am taking and thank goodness I decided to just put some money on it to see how it worked first before I loaded it up with a lot of money.
PayPower Reviews & Complaints
I bought a reload-it pack in order to put money on my pre paid debit card. The money was NEVER posted to the card. Called the card company NUMEROUS times i was ALWAYS given the run around. They wanted me to fax my store reciepts which was no problem but after the first time i faxed it i thought the issue would be resolved. NOT!!! Upon calling them back i was told they never got it and that i needed to fax it again to a different number. This went on for two more times after the inital fax until i told them this is a scam. Still w/o MY money the call center (or someones house because you can hear kids in the back) is a FRAUD. I mean seriously when i asked the rep for the corporate number he said they only have an e-mail. BOTTOM LINE IS THIS DO NOT DO NOT PICK UP A PAY POWER VISA OF ANY SORT. They need to realize what they are doing is ILLEGAL taking someones money and not doing what you were contracted to is a CRIME.
PayPower Reviews & Complaints
I bought me a Pay Power card and everytime I call to get it activated the phone is “busy!” So then it says I could activate it online, well I try doing that, and its says that it needs my driver’s license and my proof of address faxed! Why must I ask, oh I cant because the phone is busy! When I tried to fax my LIFE to them, the fax line says that it is disconnected! Hmm.. Im beginning to think that I’ve been scammed! Thanks Pay Power… for nothing but a loss of $100.
PayPower Reviews & Complaints
I called on July 14th to report a lost card and was told on that date that I would receive a new card in the mail in 7-10 business days! With-in that time I’ve been calling to make sure that the replacement card was indeed on the way, not taken out of my mail and not activated by someone esle! On Monday the 25th I placed a call to customer service and was told that they could not find my information and that the card numbers, of which i have 2 in my name, did not match up! After trying to make myself clear the rep investigated further and realized that he was dealing with the gift card dept. He found the 2 and matching info on my cards after asking for my last 4 ss#, gave me the balance of both, and told me that i’d be receiving the new replacement card by the 28th of July! 2 days later Weds. the 27th still no card in the mail. I call CS again and they cant find my information at first, but after investigating the representative Carlos, finds my info..TELLS ME THERE WILL BE NO CARD BY THE 28, BECAUSE OF A MESSAGE THEY RECEIVED 3 DAYS AGO, THAT THE CO HAS NO DEBIT CARD INVENTORY!, And my card wont be sent until the 16th of August! NIGHTMARE! I was not given any kind of notice that there would be no card mailed with in that 7-10 days specified originally on the 14th of July and was charged 6 dollars for replacement! HELP
PayPower Reviews & Complaints
I feel your pain! My husband is in Hospice with stage 4 lung cancer and they are holding roughly $450 on their so called Visa cards that I purchased that was needed to buy his feeding tube supplies and now I”m left with trying to find a way to buy his supplies because I”m pretty sure that after speaking with their “manager” I won”t be getting a refund. I was told that both myself and my husband were on hold with them for a fraud block too, even though I gave all the correct info again and again. I suspect that they use the “fraud block” as an excuse to hold your funds never to be seen again. I”m filing a complaint with our State Attorney General”s office. And I think our grocery store chain ( Giant Eagle) should not promote or carry these cards in their stores because they are promoting the problem. I”m not sure what else to do. I have to let other bills go to get his supplies. Honestly! I don”t know how these people sleep at night?! I will let everyone I know to not use them because they are a SCAM! Best of luck to everyone and I hope you get your money back!
PayPower Reviews & Complaints
I have a paypower debit card with $261.00 on it. they have a hold on the card for “at risk” behavior! Whatever! I used it at a spa in colorado last weekend then got gas in sioux city this week. today declined. called company. was hung up on 5 times or they pretended they couldn’t hear me. then finally got Anna who was no help. she transferred me to her supervisor dennis who told me risk dept would call me back in 1 to 2 business days. i said this is my money – not a line of credit – and that was not acceptable. he kept repeating himself. i asked for his superior and he said he didn’t have one. then said he did, put me on hold, came back and said his supervisor would call me back in 1 to 2 business days. it was run around after run around. he refused to tell me who owns his company and that it is simply card holder services. wouldn’t tell me if it was a corporation, llc or what. told me the risk department doesn’t have telephones or email addresses so i couldn’t talk to them. they are HORRIBLE and AWFUL. do NOT use. still waiting for my money to be released. SO mad.
PayPower Reviews & Complaints
I have been using the paypower credit card for about 2 years now and had no problems in the beginning. Now of late I cannot find the reload packs at most locations in Victoria that previously had them. Last week we had to buy a card as no reload packs were available. I am out of the country, my husband is in Victoria so I need the money transferred onto my existing card. I registered the new card but verification was not passed ( unbelievable as I have registered numerous cards before). Called customer service who said he could do the transfer but it would take 1-2 business days. Today is the 2nd day, I dont have the money and I have waited on the phone for an hour for a customer service rep but to no avail. I am extremely dissatisfied as I find the service has completely deteriorated, even the reps seem to be less helpful. I have spent $50 and to date I cannot use my money.
PayPower Reviews & Complaints
I have been using this card for 2 years. All of a sudden my cards disappear after I tried to access it online. I called them, they told me 1 card was overdrafted 504.62, impossible!!! I only transfer money on that card for the kids games and music. Then they blocked my other card. I didn’t have a dime in my pocket!! I called them and all they can say is they are working on it, someone will call you in 2 to 3 days!!! I went back online and the website said under maintenance!! Then later only 1 card appeared with a 0 balance. My main card with my money on it is still blocked!!! I will never use them again!!! You can’t just play with people money!!
PayPower Reviews & Complaints
I have no idea how Visa got in to bed with these criminals. I recieved a PayPower card when I filed my taxes. Boy… What a mistake! The card works fine, but the customer service is absolutely the worst I have ever encountered with a bank. For example, I ordered a replica of a James Bond watch worn by 007 in the movies for a friend, as a gift. About a month later, the broken watch was delivered in pieces! I tried to return the watch, but the seller would not provide me with an address. I tried many times to resolve the matter with the seller, but to no avail. So, I filed a dispute. I have NEVER heard one word about my dispute or the results. When I called, a man named “Richard” hung up on me! I have faxed them all of the information they ask for on the dispute form (along with an admission from the seller that he ripped me off!), but they have done nothing… nothing! I am out $100 now, and Pay Power will not make good on its promises. I swear to God, Himself, that I will call every regulatory agency, and notify every complaint board I can find, about this obvious den of thieves. Stay far away from them. Get a prepaid card from Wal-Mart.
PayPower Reviews & Complaints
I Have over ONE THOUSAND DOLLARS BEING HELD by Pay Power! I cannot reach them! They have turned their phones off and you literally can not talk to anyone. I have sent them about 8 to 10 emails from last night to this afternoon. I cannot use my card after two successful transactions of $30 dollars yesterday. I also chose to have my state refund deposited on this. I am going to be contacted my local police station, as well as Visa. You will not get away with STEALING my money.
PayPower Reviews & Complaints
I have used prepaid cards in the past with absolutely no problem! I purchased a Pay Power card because it is “re-fillable” and I figured why not keep using the same card over and over??? Wrong!!! When I purchased the card, it took 24 hours to activate it which made absolutely no sense and customer service was no help at all. Then the fine print discloses that they will charge you a monthly fee for using their card (in addition to the re-fill fees). I had a balance on my card, I went to use it on the 29th day of the 30 days I had the card and they had already stolen my money off of the card! Of course, customer service was no help at all. I will NEVER purchase another Pay Power card again – COMPLETE RIP OFF!!!
PayPower Reviews & Complaints
I just had the horrible experience of PayPower. I purchased my card in April 2013 and received an income tax refund in 07/2013. I never used the card until 07/21/2013 and it was declined. I called on 07/22/2013 and was not given a reason as to why the card was placed on hold. I spoke with the supervisor and was told the same thing. I was told risk management will call me in 2-3 days depending on how many people were in front of me. I have bills to pay and now I may incur disconnections.
PayPower Reviews & Complaints
i ordered a pay power visa card to get my government benefits on, i set up and got my first direct deposit i needed to get a sizable amount of cash off my card but the ATM and bank limit were only 500 per day each i called customer service and asked how i could get more cash and the only way was to get cash back after making purchases, well i made multiple purchases and this apparently flagged risk department and they blocked my card because they felt i was using my card to much… i called and got someone who couldn’t help me they had no contact info for someone who could i had to wait for someone to call me back 24 to 48 hours, i got a call back two days later and i was grilled rudely about how i was using my card and why, and i was told to send in a bunch of info to verify my identity and they’d be able to decide if they would take the hold off the account, on top of the verification of my identity they wanted documents about my deposit where it came from and why i was getting it… i am a disabled veteran they knew the deposit came from the treasury and from the VA but okay i sent in everything they asked for and some. Including letters from the VA stating why i get my compensation, how much it is, where it was sent to when i began receiving it and why information that i would only have access to including my military service info but they would not take the block off my card nor send me my money. I sent my id and my ssc on top of utility bill and all this other info that also included my address and ssn… but they state that ALL OF THIS did not verify the info they want to verify and until they get that my account will stay blocked. i asked what else i could possibly send them and they said nothing. so what the hell does that mean? they can keep my money forever?? how can they get away with this crap? they refuse to send me my money which is over 4000.00!!! and they say they will do nothing about it… so my money just gets to sit there until there stupid monthly fee eats it all up?? BS. I tried to go through the VA to get it but since i spent some of the money they cannot get the deposit back. i swear what they are doing is completely illegal. not to mention its BS that you have to call one number and talk to people that don’t know what they are talking about and then have to wait over 2 days for a phone call back from someone else that doesn’t really care about your issue. i provided everything they asked for and some this is bull sh… and i want my money back. There will be a class action against them… and i cant wait. i want my 4200.00 plus suffering, losing my house and everything else because of their practices. i understand security but this company is definitely a scam!
PayPower Reviews & Complaints
I recently got my pay power visa, On Saturday the 14 of may. I used 2 reload packs to load 700.00 to get plane tickets fro my kids to come back home, The load was successful. When I went to use my card I could not, I called paypaower they said it was blocked on the 13 of may but yet it still allowed me to load my 700.00 on the 14, They said it could take 2 business days to get the hold lifted. My aunt whom works for local news station is trying to put together a story for tonight news, There are to many complaints about this scamming company, I for one will not stop until they are stopped.