7/16/2019 approximately 8:30 PM power went out prior to a rain storm. Power was to be restored approximately 11:00 Pm however it did not come back on until 4:00 AM This is the second time within a month the power went out, it took more than 8 hours both times to restore. this outage occurred on the West Side of Darby Road, Havertown Pa affecting over 250 customers. My address is 1 1/2 West Turnbull Ave Havertown Pa
Consumer Reviews and Complaints
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Lesley D. Alfonso
Are your personal and professional needs being met? I counsel individuals and families focusing on the goals that are important to you
Beach Ready LLC
I saw on TV that this product really worked. All you had to do was pay 4.99 for shipping. I went to the website and purchased the 4.99
A Aable rental cars
I called A Aable car rentals because I was in need of a rental to get to and from work while my car was in the shop, all the other rental
Iain Sinclair Design
Two days later my credit card was billed and $152.36 usd removed from my bank account. | … and for the last 9 months they have been
Jane Arthur
I am a LCSW with 25 years experience. I enjoy helping you catch your balance, rise to the occasion and surprise your self with your own
Amora
The following month Amora ran my debit catd and no funds were loaded at the time,Amora then again ran my card ,took 67.00 !.I checked my
CHARLIES PROJECT LEGGINGS FOR A CAUSE
So if your like me and love leggings in sure you will eventually run across by Charlies project. Don’t be fooled by their “
Liberty Automotive Protection
I feel like an idiot. I fell for this auto warranty scam. When I tried to check the company out, I had a very difficult time getting any
This complaint and/or review was posted on HolySmoke.org on 10:51 am, September 10, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/peco-energy-company/.
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PECO Energy Company Reviews & Complaints
Address 3820 keep stealing electric and Gas and water.its unfair to us paying customers.they paying nothing and we are paying for them.each time peco cuts it off.they find away of getting it hooked up illegally.we are seniors and fear one day a. Electrical fire will occur.what can be done about this situation.is there a way to have them summons to a court hearing about this and bring proof if they have any bills in there name for that address .it is about ten different people staying in and out of there. From the Neighbors of the Block
PECO Energy Company Reviews & Complaints
hello. do you have an employee named scott hayes or hays? 45, white, beard? i believe he is selling stolen tools from your place and selling them on facebook and where hes working on the street. he said he was a lineman and gets these tools right from a regional dealer and since he sells so much he gets great deals. always has tools an electrician would use. thanks
PECO Energy Company Reviews & Complaints
How can peco take a $2720.00 deposit off a business customer that had already been doing business for 5 years and never had service disconected and whose owner has been a customer for 20 years with out being disconected residentually. On top of that has ran another business for 11 years without any problems. Another “kick the little guys in the ###”, the rich get richer and the poor get poorer. It ain”t right!!
PECO Energy Company Reviews & Complaints
I am a landlord who has rental property. one of my tenants moved and turned her electric off. I called to have electric turned back on in my name. I was told by PECO it would take 3 business days. I have another tenant moving in so I informed him to put it in his name because it didn”t make sense to lose 3 days and have to start over with his application. Long story short, the previous tenant was a dead-beat! Never paid electric so my current tenant and myself are being penalized. Peco let previous tenants electric bill go over $2, 000 (why??!!, I don”t know!!!) so instead of just clicking on the power, we have to go through a long process to get electric turned on. It is now going on 10 days!!! New tenant has children and need a place to stay but can”t stay without electric!!! Poor customer service from Peco! shame on them for letting someone”s bill get that high and then making landlord and incoming tenants suffer!!!BAD BUSINESS. BECAUSE THEY ARE THE ONLY ELECTRIC COMPANY AROUND THEY DON”T CARE!!!
PECO Energy Company Reviews & Complaints
I am purchasing a home in PA and needed to get the electricity turned on in order to do a home inspection. when i called PECO i had to wait on hold for about 25 minutes to even speak to the first person who took all my info, then I get switched to another person that also needs all my info again and tells me that nothing is in the computer. They tell me i need to fax (not email) a copy of confidential records including my birth certificate, sale agreement and photo id. So I pay the $10 to have all of that faxed to them. The next day I call and they switch me to 3 people who all take all of my info again and when I get to the third person, she puts me on hold and then hangs up on me. I had to call back and wait another 25 min to talk to another human which then took my info again and passed me off to another person who took all my info again and told me that they could not find the address in the system of the house where i needed the power turned on. Luckily the realtor had given me the previous owner’s account number and PECO was then able to find the address because they have it misspelled in their system and for some unknown reason, they cannot correct it. So I asked if they received my fax. The reply was that they get thousands of faxes and it would take at least 3 days to enter my info from the fax into their system. I told them the previous owner’s acct number was not on the fax and they will not be able to find the address which is on the fax. THey said they would call me…once they get to my fax it will take another 3 days to set up an appt to get the power turned on. I asked for the billing dept manager’s name and conveniently they could not tell me who that was…BS…what a horrible company and horrible customer service, not looking forward to dealing with them and im not even officially their customer yet!!! UGH
PECO Energy Company Reviews & Complaints
I bought a property in Clifton Heights and called PECO to start service at this location. In the first pass they turned on the Electricity. I wondered why my heater and gas stove is not working. January 28, 2015: I called back PECO on Jan 28, 2015 at 4.24PM to ask why my gas stove and heater is not working. The customer service rep informed me that someone needs to be at the premise to start the gas service. He said he could schedule me for Jan 29th, between 12.00 – 7.00 PM, with half an hour call ahead. Fair enough, I informed my work that I might have to leave early if I get a call. January 29, 2015: the temperature outside is 36 degree, I got of my work early, went to the place and sat there waiting for my only gas supplier to give me a call. It is 2.00PM, 3.00 PM, 4.00PM, 5.00PM..no call At 5.35 PM I called PECO to know the status and interestingly the Customer service Rep (Jasmine) mentioned that it is routed to an emergency service so they have 24 hrs to complete the job and they might come any time..it could be midnight, early morning or next day afternoon and they will just show up. So some one has to be present at the premise. That sounded very wierd and stupid that to start a service. At 6.03PM, I called their emergency line whether any thing could be done and the answer was to start a service i have to call a customer service. At 6.11 PM, I called customer service again and the answer was, yes they are on the way and will be at the location, so please wait there. As I was in need, I waited till 9.00 PM to see if any angels from PECO was going to show up. Sadly, no one showed up. January 30, 2015: another cold day called PECO to see what I can do to get my gas connection started. Called PECO at 11.27 AM and the answer was nothing could be done on 1/30. Since I was at work, I asked my wife to give PECO a call and see what can be done. They said they could do a anytime service and someone has to be there. Another cold day temp is around 30 degrees, Well we needed the service I was there from 1.00PM to 7.00PM nobody showed up. I hope who all were slacking is end up in hell. How can any company be so irresponsible and ignorant. especially when they are supporting necessary service like gas and electricity. January 31st, 2015: After almost 3 hrs of customer service talks and varying information from each person, having no proactive contact to me as a customer and then employees lying that they showed up the fact is that I still, don”t have the gas connection started. In my life I have never been frustrated so much. Why is PECO such a miserable company. Is it because they have a monopoly, is it because they are lacking proper leadership, is it that they are lacking accountability. Whatever it is, I am hoping that proper action is taken before it is too late and one of your consumer turns crazy. I gave up. As of today, someone else is moving into that location and they have a request in.
PECO Energy Company Reviews & Complaints
I had such a bad experience with PECO. I never had to deal with them before i moved to PA. Horrible customer service. Every time i call i have a different person telling me completely different information and no one seems to understand how frustrating it is to not get the right information in one phone call. This last call really got me annoyed because i was calling to have a technician not show up at my old PA address since it was not necessary and the customer service person didn”t understand a word i was saying and kept repeating herself. I was just trying to be nice and not have the technician waist his time but in return i was being yelled at the phone. When i asked for her name, she gave me her first name staying “i don”t need to give you my last name”. Completely rude and it made me feel like they have no idea what they are doing at their jobs. I hate dealing with them. 8/10/11
PECO Energy Company Reviews & Complaints
I have “Electric Residential Service CAP Opt D” which is a State funded assistance program. My budget plan payment has been $49.00 all year, which has always been paid on time. Octcber”s bill, however was $120.00. Twice, I called them. The first time I could not get through. The second time, I got through, but after 12 minutes on hold, got disconnected. I was away a few days and when I returned I had a letter telling me I was past due and had to pay the bill immediately or be dropped from the CAP rate program. I sent in the bill the next morning, hoping they would make the adjustment, and knowing I would have to try and conntact then again after the next bill comes. Well the next bill did came only a few days later, and its for $584.29. They didn”t even give it time enough to receive my check. I called them again, got through to only their computer, which tells me, after 21 minute on hold, that they received my $120.00 and have applied it to this month”s bill and that I still have to pay the balance of $464.26. I am an older man in my early 60″s and on disability. This is why I qualify for the CAP program. I can”t pay this bill, that is in error, and PECO shows no inclination to want to fix the matter. Their Customer Service is a joke. There is no one in their billing dept. that knows how to do their job, nor cares to. And, their computer phone service is atrocious.
PECO Energy Company Reviews & Complaints
I have been out of service since friday 3/2/18 12 pm and am still out of service 3/5/18 9:30 am. I checked the web map and no crews have even been dispatched to this location with more than 140 people out of service. We have been running a generator non stop to keep our food from thawing and have spent over $100 in gasoline. Why has no one been dispatched to repair this outage? i work from home and am missing work. Please contact me i need this fixed now.
PECO Energy Company Reviews & Complaints
I have had the worst experience with peco in pa. I received a bill for august 9tt. And one week later they turned my power off iwithout a written notification and no message. I called and they said they had sent a letter ( which I didn”t receieve and that they spoke with someone. They did not speak to me. We made payment arrangements and they said they would turn on in 72 hours. I called every day. We live in an apt complex where someone is there st the office sll day and on the last day my husband took off of work. And they never came !!! I called today to ask why it wasn”t turned on and I was told that the guy came out. Which was anither false statement. They couldn”t give me name of technician. Or any info as to what happened. They then insisted that thatbe only recourse was to actually put a brand new order in and actually suggested that it could be another 72 hours. I have put in a complaint at puc. However would like to know what else can be done. My doctor has also been faxed and will respond today however I feel that this company is shady in their dealings. Has no regard for their customers and feel as though there is no other recourse for the public !!! You can change a supplier but that would take a month and technically you would be still going thru peco. I would like to take this further but do not know what other recourse there is. Help [protected]@gmail.com.
PECO Energy Company Reviews & Complaints
I moved from a house into a new apartment on April 1. The electric and gas were already on so I called PECO to have service put into my name at the apartment and to have service terminated at my house on April 30. It turned out that the previous tenant had left a large unpaid balance, so they asked me to fax in two forms of ID and my lease to their Revenue Management department. I did this on April 3. I called on April 7 for an update. They confirmed that they had received my paperwork and that they had to continue their investigation before they could transfer service into my name. I was told that it typically takes 3-5 days and to call back towards the end of the week. I called on April 10 and was again told that my paperwork had been received, but that it was still being processed. The woman I spoke to was unable to tell me when I could expect to get service. She took my phone number and said I”d get a call back, which I didn”t. When I got home that day, I found a shutoff notice addressed to the previous tenant and, sure enough, I didn”t have any electricity. I called the next morning and the woman I spoke to said that my order had been put in wrong. It had been put in as additional service, not a transfer. She tried to get somone in PECO”s resolution department to see if I could get my service turned back on today, but was unsuccessful. She sent them an email and said to call in if I didn”t get a call back by noon. Sure enough, noon arrived and no call. I called PECO again and was told again that my paperwork had been received, that it hadn”t been processed, that she couldn”t give me an estimate as to when it would be processed, that there was nobody else I could talk to, and that if I gave her my phone number, someone would call me back. Unsurprisingly, nobody called. I understand that PECO”s trying to reduce fraud, but what they”re doing just defies common sense. I”m a longtime PECO customer who pays his bills on time and I”m applying to take over service from a person who didn”t pay their bills. If PECO had just left the service on until their “investigation” was complete, they”d have a happy customer and some revenue coming in on a location which was losing them money.
PECO Energy Company Reviews & Complaints
I never knew how vicious peco was until aug.10th 2018. I wanted to pay my bill early it wasn’t due until 13th so i went on company website and entered my credit card info i put the amount of $60 to put towards my bill and submitted only to see it said thank you for your payment in the amount of $856 i almost had a heart attack because i just got paid and it took all my money out my checking account to where i over drew i immediately call my bank to stop payment but they were unable so i explain to peco what happened they said they would issue me a refund once it post so all weekend i have no money i haven’t paid my rent or bought my kids stuff for school finally i call monday up until thursday when they finally say we not refunding you the money back that money was owned to the company im panicking because the only reason my bill was even high was because they had a error in the computer im completely devastated and stressed about it but peco could care less as long as they have my money
PECO Energy Company Reviews & Complaints
I received a 10 Day Shut Off Notice from PECO for failure to provide access to a meter. The Notice has nothing to do with payment and I always pay every month in a timely manner. I live in an apartment complex and have for the last 29 years with no problem with PECO or any meter problems. I have no knowledge about meters. My PECO Bill states the meter is read automatically and gives the date when the meter was read last month. The apartment complex manager says the PECO Notice is a stupid mistake. The account number on the Notice is not my PECO account number. You would think this would be a simple matter but it is a nightmare. Please help.