I have been a gas customer of Equitable for almost 20 years now. When I did not make much money years ago,they were more than happy to work with me on budgeting and bill paying. The last 10 years I have made decent money and have even paid my gas bill down to zero a few times(my budget is uually over $275 a month year round to offset ridiculous gas prices in the winter). Now that I am above the income”help” limits I have had my gas shut off at least 4 times in the last 18 months.Even in the dead of winter. They have been uncooperative even more since I made a formal complaint to the PUC and had a phone hearing where I was basically called a deadbeat for not poaying my bills. I admit,I have been late and I have not lived up to the ideal gas paying customer but it gets paid. I have now been without gas since June and luckily it has been warm and I have been getting used to cold showers and wasing clothes in cold water and hanging them to dry,but winter is coming and my wife and 3 kids are going to need to be warm. They want $2050.00 to turn this on,which includes the back bill and $250 deposit and $50 turn on fee. I contacted the Pennsylvania Utility Commision in June with no reply and again on 09/22/2004 with no reply even though they said they could help and I would receive a letter shortly. They will not budge on the amount needed,I have been a customer for this long and they know I am not skipping town on my bill but they will NOT work with me. Mark Mckeesport, Pennsylvania U.S.A.
This complaint and/or review was posted on HolySmoke.org on 10:34 am, September 15, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/peoples-natural-gas-review/.
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