I brought my truck to the Manchester PEP BOYS for a brake inspection and I received my truck back the next day and found that a few items were missing from my truck. Spoke with the manager Frank who claimed he reviewed the tapes and did not see any suspicious activity in the shop. Frank claimed that the items must have been stolen when the parked my truck outside the shop. So since there was no signs of a break in with my vehicle then they did not lock my truck up!! When I informed Frank of how poor the customer service was as well at his shop , he rudely asked me ” Then why did you come to Pep Boys” ……. I would like to know how such an individual like Frank became a manager treating a customer in such an awful way? Customer service as well as the district manager won’t call me back either. What an awful company ! How do they stay in business. .
This complaint and/or review was posted on HolySmoke.org on 22:06 pm, April 15, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/pep-boys-review/.
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