Bought a cell phone on the 10/02/2020 at Dobsonville mall store, tried to return the phone the next day 11/02/2020 @Jabulani mall since I was not satisfied with the product. To my surprise I was given the worst customer service by Zandile she blatantly refused to exchange nor refund me telling me about their 7 day policy”no refund or exchange on no faulty cellphone “. On the same date I wrote an email to their customer service and the same day the someone from Jabulani store called me to apologize for the inconvenienced caused by gave me the same results as the consultant I spoke to at the store. On the 12/02/2020 I decided to take the handset back to the store where I bought it (Dobsonville mall store) I left the handset with the consultant named Bongiwe. Advised her that once the store and it”s management have decided to refund or exchange the phone, they will contact me
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 14:42 pm, February 24, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/pep-stores/.
The reviews & complaints posted about Pep Stores was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Pep Stores as per Section 230 of the Communications Decency Act.
Pep Stores Reviews & Complaints
Ek het geskenke via Pep gestuur aan 3 dames. Daar was koffie bekers. Ek het dit stewig verpak. Twee is reeds ontvang en gebreek. Is daar geen behoorlike hantering op die pakkies nie. Die verlies wat ek dra agv dit is nie mooi nie. Werklik. Moes hulle die pakkies hardhandig hanteer het.
Pep Stores Reviews & Complaints
Hi my name is Thembelihle a very upset and disappointed customer with the service I received from Pep in Bridge City kwamashu on the 11.02.2020.Im a regular customer at, Pep who is always happy to shop in any Pel stores. 31 jan 2020 I bought shoes from pep izingolweni which were not suitable whe. I got home and I already lost the slip during my shopping . Then I went n to Pep Bridge City for a exchange then the cashier asked for a slip I told the cashier no I don”t have if it possible can they request from izingolweni I”ve got transaction details He said no I call a manager which is perfectly fine. When she got to to me no greeting with an angry grumpy face, I had to greet her and explain she pulled out a till slip from a till and showed me cumpany refund and rules which I understand and respect. she said she can”t help and I then asked it possible to get ths sleep Via email, she toltme no they don”t have email access I must get a sleep from home at Harding. Firstly the store manager does not have a name badge you don”t even know whow to address her. I was like hang on sister I can”t go to Harding for a pair of shoes and I. Not keeping the shoes that Im not gonna be using, tlld her to speak to her area manager ahich she said she”s not available and Im asking myself such a big cumpany no one available to assist a customer no ways. The lady kept on arguing with me and my sister in law. I”ve never seen such terrible service worst from so called a manager. How is ah manging her staff if she can”t manage herself like that. She knows nothing about customer service that lady I was actually shocked I still can”t believe she actually did that to a customer. [protected]@gmail.com Kind Regards Thembelihle [protected] FNB 🙂 R1004.99 reserved for purchase @ Pep 8013 Izingolweni from
Pep Stores Reviews & Complaints
I bought 2 cellphones for my kids in December 2019. I had to bring back another one after 7 days for repairs in January 2020 and I was phoned on the 3rd of February from the Pep shop in Hemingway’s mall that I must come and collect the phone. Today is the 13 of February 2020 almost an hour here at the shop they can’t find my phone. I don’t know what to do now, just came to east London for this phone from king William’s Town.
Pep Stores Reviews & Complaints
I bought a cell phone at pep cell Tembisa store on the 27 July 2019. By the end of November I realised that it was no longer charging. I took it back to the store and I was told to collect it after 6 weeks. However they called me and requested me to pay R1200 saying it was a physical damage of which they did not explain to me in the first place. I then requested the to give it back not repaired. Now they want me to pay R200 before they give it back not fixed.
Pep Stores Reviews & Complaints
I bought a stylo phone in august and on September the phone just shut down without any fault on my part. I then returned the phone to the store and i was told to wait a month and two weeks for repairs of which i did. After i went to collect the phone, a new phone was given to me saying that the phone was faulty to begin with. On the 6th of December the “new” phone awarded to me on November just shut down again without any fault on part. I then went on the store on the 7th of December but was told to come back on the 9th of December of which i did but the store refused to help me by giving me a new phone stating that the person who consulted with me on the 7th of December is the one who must assist (the lady was absent from work) they told me to come back the following day after i have spent money coming back twice without assistance