My father and I purchased a vehicle from this “dealership” in February. We paid almost full asking price, but wanted the car so it was fine. They were to do an NYS Inspection, put new tires on since the tread on existing tires was horrible, and put a new battery in. I don’t live in NY, so my daughter drove the car to Vermont where we live. The car shook the whole time. Took it to a 5 Star Dodge/Chrysler dealership in my area for a VT State Inspection and to look at the shaking issue. We were told that the car wouldn’t pass NYS Inspection because of the tie rod ends and one shock was busted. Ok, $1200 worth of work there…plus the inspection. The car still shook. Took it back in and the engine mounting brackets were broken…seriously? Apparently not something noticed unless they were looking for it specifically. Ok, $770 worth of work there…plus rental. Ugh. Still shaking!!! Ok, so the dealership locally should have maybe found all this to fix in one shot but that is neither here nor there…the work done NEEDED to be done regardless. Take it back one more time…the “new” tires Performance Auto had put on the car…crap. No name tires that were not round, had flat spots and were a hot mess. Ok, $1100…plus another rental. Oh come on!!! I have tried to contact Performance Auto tons of time….with no luck. Not a return call or a return email at all. Car $6000 + repairs $3070. Wonderful. And to boot….did not replace battery – there was corrosion on the leads when I got the car. Oh, one more thing….they said they were going to overnight all the paperwork, after a half a dozen phone calls and three and a half weeks later it showed up. BEWARE OF THIS DEALERSHIP. Put inspection stickers on cars that wouldn’t pass inspection anywhere else. Don’t do what they are going to do. Sell dangerous vehicles. BEWARE OF THIS DEALERSHIP. It’s too late to return the car to them…no returns…plus, we have fixed all the problems with the car so it’s a good and reliable car now. We just want a refund for all the repairs. BEWARE OF THIS DEALERSHIP. No customer service. .
This complaint and/or review was posted on HolySmoke.org on 03:37 am, April 27, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/performance-auto-review/.
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