I am a technology business executive drying cleaning at least $150/month of suits, slacks, and business shirts. After 1-1/2 years of actively going to this dry cleaner I show up one day and they claim they misplaced 5 fairly new business slacks. After three weeks of them claiming they have been searching all their stores for my slacks, their owner provides me with a “loss” form after admitting to losing the slacks. The owner promised to replace my slacks with equivalent slacks and assured it would be a couple of weeks once I provided him with complete details of what was lost. To make a long story short, I have been pursuing replacement of my slacks now almost 4 months now. I had to become firm on a couple of occasions to get my point across of honoring the replacement of my slacks. In every case, I had to follow-up with the owner as he would never return calls that he promised to do. Roll-forward to today, I am throwing in the towel as I don’t think i will ever see my replacement slacks. In kind return, this dry cleaner has lost all of my business and I will be sure to inform all others to avoid this dry cleaner. It is not the people that work there but the owner who makes this place a dishonorable business to work with. Beware to all if you truly value your business attire .
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