*** I have filed a BBB complaint!!! *** The story:… I placed an on-line order with Petco 8/13/19. 8/14/19 I contacted them [protected]) to cancel the order that had not been approved by my veterinarian (required for a prescription item) & had not shipped. I WAS already billed for the product though. 1st they said couldn’t cancel the order & that I had to accept it & return it for credit after I received it, then I was told they would cancel it. I talked to Petco Customer Service daily over the next several days & was told again that they would submit a cancellation & I would get refund. 8/16 10:57am talked to ‘Angel’ & went through the whole explanation again. When I asked for a supervisor Angel claimed none were available but said the order would be cancelled in 24 hrs & gave me ‘reference number [protected]’. 8/17 I received an email that the product shipped. Immediately I called Petco again & asked WHY this shipped when I was told they were going to cancel the order. They claimed the order was already too far in progress & could not be cancelled so I had to keep the order. I told them I was NOT keeping it & wanted them to honor the previous discussion & give me a refund. At this time I talked to Vanessa who again said a supervisor was not available & told me to return the items to the closest store & I would get a refund. 8/21 12:10pm the product arrived, I took it to a store who wouldn’t accept it because it’s prescription medicine & they can’t accept prescription orders. They told me to call Customer Service & talk to a Manager. I told them I had done that to no avail. I called Customer Service again & talked to Michelle who said she would push to get the refund processed & send a ‘pickup’ for the product to be returned. She also promised me an email that I never received. 8/28 8:24pm No refund-No pickup-No email. Called again. Per Jennifer the refund is still pending. I waited on hold for about 45 minutes & talked to Kim ‘a supervisor’. Same story-she can’t process the refund & needs to talk to someone else. ref [protected] ord [protected] Reason of review: Poor customer service. Monetary Loss: $160. Preferred solution: Full refund.
This complaint and/or review was posted on HolySmoke.org on 16:37 pm, October 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/petco/.
The reviews & complaints posted about Petco was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Petco as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.