Phillips Respironics Nuance Pro Disintegrates I have a Phillips Respironics Nuance Pro. I have had it for 4 months (since 4/24/14). Last night the foam headband disintegrated. I left the gear on my night stand on Wednesday night (8/20/14), it was fine. When I picked it up on Thursday night the foam headband was all slimy. I have no idea what the problem is, but it cannot be cleaned. Fortunately, I had an old mask of another brand in my emergency supplies. I talked to Lincare, my local supplier, and they can’t or won’t do anything because Medicare only allows replacement every 6 months. I talked to Phillips, and they say they can’t do anything because the warranty is only 3 months. I filed a complaint; 305631687. They want me to go back to talk to Lincare. I am totally dissatisfied with both Lincare and Phillips. It looks like the only way I can get some service is by raising h*** on the Internet and reporting it to medicare as defective equipment. That’s not how it should be if either Phillips or Lincare were reputable companies.
This complaint and/or review was posted on HolySmoke.org on 08:33 am, June 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/philips-review/.
The reviews & complaints posted about Philips was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Philips as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.