I contacted the company in August regarding 2 lites of my 5 pane bow window that are leaking e-gas. This window was purchased from Spectrum Door in 2002 at a cost of almost $5000.0 and is suppose to have a 30 year warranty. I finally made contact Spectrum and sent pics of the problem on Sept 8th. I reached out to him sept 30 as I have heard nothing since 9/17, he has said the windows have been ordered and are looking around 10/16 for replacement. My annoyance is that he has told me only the windows are under warranty and I have to pay $240.00 for labor. This is ludicrous I spent a lot of money for these windows and feel this is unjust as I was told this was the best company and it certainly appears they do not support their products. What type of warranty is this only material what will happen if the other lites start to leak, this could become very expensive. I would never recommend then to anyone. .
This complaint and/or review was posted on HolySmoke.org on 08:41 am, November 26, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/plly-gen-windows-review/.
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