Plumbing Rescue was called by an 86 year old widow, who was sick and had a sewer stoppage. They were called because of a $79 clear any drain advertisement. They were unable to clear the drain and dug a 5 x 5 x 5 foot hole even thought the sewer line was only 2 feet below surface. The technician ran a camera through the line and said that the line had collapsed and that roots had grown in it. Cost to repair would be $8942. They would give a discount if widow would become a Plumbing Rescue member. With savings, the job would only be $4987. They were told not to proceed any further because the price was outrageous. She was made to initial a bill for $699 for work done so far. Technician claimed the dvd was broken on machine so could not provide documentation for collapsed pipe or roots. Tim Sexton, Channel Manager for Plumbing Rescue also stated, verbally and in writing, that if this problem was not taken care of soon, roots might grow into hom and cause a back-up, including damaging dry wall which would be much more costly. This upset the widow. Next day, a reputable plumbing company was called. There were no collapsed pipes or roots in drain. This company provided a dvd of the line for documentation. New company was upset that an open sewer line and large hole were left. Line should have been closed before technician left. New company cleared drain by removing a cap, closed cut sewer line and installed a clean-out, filled the hole left by Plumbing Rescue for less than $1225.
This complaint and/or review was posted on HolySmoke.org on 12:43 pm, December 29, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/plumbing-rescue-review/.
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