After purchasing a PolyCom 335 IP phone and receiving it in an appropriate amount of time, I opened the box to discover that there is no power supply. This is somewhat frustrating, but I was sure that I overlooked some notice when ordering that the phone didn’t have one and I needed to order it separately. I called to request that IPPhone-Warehouse make a better effort to inform their customers that a necessary part might be needed. Herein lies the problem. The first CS rep, Tyler, put me on hold and after about 10 minutes, disconnected my call. I called back and spoke with Becky who informed me that Tyler had left his desk for a moment **and** was on another call. Obviously untrue, because you can’t be on another call if you’ve left your desk. I pressed her on this point and she then said that Tyler had left for lunch. Right. So I asked if her company could make a more concerted effort to inform their customers that an essential part might be needed. She said there was nothing they could do, but I could buy a $5 power supply for $16.99 plus $10 shipping. (Turns out it is only $11.99 plus $10 shipping, but the cost is not the issue anyway). I pressed her again about trying to do a better job informing their customers when an essential part was needed and she said they could not discount the power supply. Again, we’re not communicating. I said nothing about any discount and told her – point blank – again that I was concerned about customer service, not cost. She placed me on hold and came back to inform me that, after checking into it, there was nothing they could do to discount the power supply. Maddening! I asked Becky who she asked and she said it was her manager. So I asked to speak with said manager. “No. I can take your contact information and have them call you back.” Arrrrrgghhhhhh! I’m trying to help these people improve their customer service and they give me the brick-wall run-around!
This complaint and/or review was posted on HolySmoke.org on 08:15 am, December 30, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/poly-com-polycom-plantronics/.
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