I bought from PoshTots owner Brad Newton and Mark Newton off of their Figstores.com online furniture retail business. They have the same poor customer service history with Figstores.com. Please do your research and look up their reviews on yelp, BBB, site jabber, google, pilot online.com… Take your business elsewhere. We”ve been fighting to get our money back for over 6 months and just tried to have them served small claims suit documents and they vacated their 2220 Paramount Ave Suite 102 Chesapeake, VA 23320 location. I received damaged furniture in Dec 2016. Mark and Brad Newton (manager and owner) refused to reimburse us so I posted several 100% honest negative online reviews. Immediately Mark Newton contacted us and said they were ready to come to an amicable resolution. They had us sign a contract that we would remove negative reviews and they would then give us a full refund. I could not remove 2 reviews from scam report and pissedconsumer.com but was told by the Figstores manager Mark Newton that writing a rebuttal was sufficient. Furniture was returned and then the owner Brad Newton went back on his word and said he would not give us a refund because we didn”t take these two reviews down. Filed a small claims suit and when the Chesapeake Sheriff”s dept attempted to serve them they have vacated the building. They won”t return emails or phone calls. Mark Newton the brother and manager says he is no longer working for Fig stores. We lost over $1800 & 6 months of torture dealing with these people. The furniture has been returned and they resell the returned furniture on Craigslist. Filed with BBB and the VA Attorney General. Save yourself a lot of trouble and buy from someone else!
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PoshTots / New Posh Reviews & Complaints
I ordered a bag from this website poshtots.com and assumed it was legitimate. Fake bag arrived and my account was overcharged. Now I cannot get in contact with the website in regards to returning the product and getting my refund. What a disappointment!
PoshTots / New Posh Reviews & Complaints
I ordered a crib from Poshtot’s website labeled “quick ship.” It was supposed to ship in 7 to 10 business days. After 12 business days, I contacted the shipping department and was told by Jessica that the crib wouldn’t ship out until the following week. This was the first in what would become a pattern of frustrating conversations with Poshtots. I was told the crib would ship the following week. I called the following week and was told the crib would ship the next week, and repeat. Note that, at no point did anyone from the company contact me to let me know there was a problem. Allegedly, the delay was the manufacturer’s fault. Finally, the crib shipped out months after it was to arrive. At this point, my baby had arrived, outgrown her bassinet, and was sleeping on a mattress on the floor. I just unpacked the crib, and not only does it not match the picture on the website, but it was obviously broken and badly mended by the manufacturer. The box and shipping materials were pristine – it was clearly packaged in this condition. To say I’m upset and disappointed is beyond an understatement. I paid for this crib months ago. Poshtots took my money, failed to deliver on a promised product, and waited until I made a nuisance of myself to address my concerns. Now I have a product that is worth nothing like what I paid for it. And what am I going to do now? Package it up, ship it back, and wait for a replacement? At this rate, my baby will be ready for a toddler bed by the time I have a crib for her. This review is for the Angelina Iron Crib. Note the bar that I’ve taken pictures of is not even in the picture on the website. For some reason, it seems to have been (badly) attached before the crib was painted.