Premera Blue Cross

Unreal Customer Service, 2 Surgeries Rescheduled Because of Their Delays.

Reviews: 2

1.5 RATING
(1.5)

Total views: 71

Published: 23 January 2019

Posted by: Anonymous

As most, I have one option for insurance through my work. Mine is Premera BCBS. What a joke. My wife is having severe knee problems. She went to see an Orthopedic Surgeon who knew immediately after examining her that she needed at least a scope. The day before that was scheduled, they called and said they wanted her to go to physical therapy for 6 weeks before they would authorize it. Reschedule number one. The doctor, thank God, took it upon himself to call them and explain that he knew that would not help. He did the surgery and explained to us that he was worried as she was now bone on bone in that joint and was worried she needed a replacement.

Sure enough, she has been down since then. She went back to see him and they immediately scheduled a surgery to replace her knee. 3 weeks later, again, the day before surgery, they are ‘behind’ and have not approved her surgery. This means another 2 week delay of her being in bed because she cannot walk as well as rescheduling everything like time off, baby sitters, etc, that we had arranged.

I someday dream of being in a job where I can see a bid from them and being able to tell them to jump in a lake. The amount my employer and I pay them, I am dumbfounded that they have done this to us twice now. I so wish this was their decision maker lying in bed because they cannot walk.

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