I contracted Premier Auto Shippers to transport my car from Columbus, GA to Seaside CA. Agent called me 6 different times over the weekend 7 days prior 13 December (pick up date) and told me if I did not pay now shipping would difficult. (that should have been my first clue). I paid the 180 dollars broker fee immediately and NEVER heard back from Anthony Chavez again. A week went by and they did not answer the phone and finally responded my phone calls by telling me “don’t worry your car will be picked up tomorrow” They did this for a period of four days and then they changed their answer to ” don’t worry the truck is in North Florida and your car is next, driver will call you this afternoon for specifics” after another 3 days of nothing they changed their answer to “didn’t I tell you the truck will be there tomorrow” after a couple of days they told my wife ” don’t worry we are picking up a load of 6 cars at a dealership and your car is next, truck driver will call you this afternoon for specifics”. Today their dispatch officer told my wife that we should change our delivery location to San José, CA (which is about one hour and 45 minutes from my house) the dispatcher had the audacity to tell my wife that his truck drivers were scared to drive to Seaside because we live (according to him) at the edge of mountains and that drivers fear their trucks will fall to the ocean from the dangerous cliffs. Their ignorance is beyond comical and just plain ridiculous. Dispatcher did not know we shipped a 1977 Corvette with a different company from and to exact same location in October where we did not wait any days at pick up location and was delivered to California in record 5 days. We understand they depend entirely on the truckers performance but hiding, dodging, manipulating, inventing, lying, misrepresenting and avoiding is not a good practice. They simply take your money and once the money is in their bank they will ignore the customer completely not caring about their commitment to the customer. This is BAD company to deal with. If by COB today my car is not picked up I will cancel this order and will seek another broker with another carrier, more responsible and responsive customer oriented, honorable people. The reason I did not with the company that shipped my corvette in October is because their agent was not available the weekend I was persecuted by Mr. Chavez,.. If I would have waited one extra day until Monday I would have saved 15 days before my pick up becomes a reality. I’m fearing the transportation itself is going to be another nightmare judging by the quality of people I’m dealing with even before the pickup date. Transporting and delivering don’t seem to promising!! Their irresponsibility has caused major economical distress as I needed to rent until mine is delivered as promissed. Also I had to cancel an expensive vacation coordinated months in advance because I’m forced to stay at delivery location until the car is received by this thieves on the internet. .
This complaint and/or review was posted on HolySmoke.org on 01:41 am, June 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/premier-auto-shippers-review-4/.
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