Priceline.com LLC

Priceline.com LLC Review

Reviews: 1

1 RATING
(1)

Total views: 3987

Published: 31 May 2018

Posted by: Anonymously

I used Priceline’s “Name your own price” to purchase three airline tickets. I entered the info they requested and figured that I would be shown a few options to choose from. I was not. They booked me 3 tickets and charged my card. In fact, I am pretty sure they sold me the worst tickets available. 8 hours for a 3 hour flight, being re-routed all around the country. The flight arrived at 11:55pm on 3/23, and I needed to be checked in to the hotel on the 23rd, or I would not be eligible for the reduced rate that I had booked. I called and asked to change or cancel the tickets, but the customer service agent would not help. The accent was so strong that I asked to be transferred to a supervisor. The supervisor’s accent was worse. I had to ask him to constantly repeat himself. After trying to negotiate with him, he told me that they would do nothing to help. I asked to speak to his supervisor, and he refused, saying that he held the highest position. I began to get frustrated and told him that I would never be using Priceline again, and he told me that was fine, and then hung up on me. Overall, their reduced rate saved me $45 ($15 on each ticket), but cost me 5 hours in the air, and a missed day of vacation. Do not use this company!!!!!!!!!!!!!!!!!

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