I was looking for a modest good 2 star hotel at Holywood location on ther website through Express Deal match. After booking and paying my non-refundable fee to get exact hotel name and location revealed it turned out to be a dud. Its on edge of Holywood area, more in Silver Lake neighborhood than Holywood, in rough neighborhood. I later was able to find another 2 star hotel with better reviews, in better part of the neighborhood for much less at standard rate refundable rate than what I got with Priceline. I contacted customer service and they refused to even match price, because it was a different hotel. It did not matter this hotel with this price was even on their website with the same Priceline star rating at standard refundable rate. They are not help at all- they just read their script. I will never use Priceline again. Do yourself a favor and use Hotwire instead. Their Secret Hotel Deal similar to Priceline Express bidding is more specific and fair at restricting mystery search match based on geophrahic location. At least they make clear distinction between Holywood and East Holywood/Echo Lake area while Priceline’s Holywood stretches to Echo Lake neighborhood that is farther away and more sketchy.
This complaint and/or review was posted on HolySmoke.org on 12:59 pm, September 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/priceline-review/.
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