My assembled Metal Plus 3D printer arrived, and upon setup there were problems right out of the box. Screws were loose on the acme rods, screws were incorrect length in the extruder assembly, and calibration was atrociously painful to do over and over again even with the included sensor. Plus using the printer UI as instructed caused problems with resetting to home position causing scratches to the Kapton surface tape. Overall the experience was abysmal, and I never got a single decent printed part from the machine. And don’t forget, their customer service is email only, so you have to wait 2 to 3 days for a reply, as the forums are sparsely traveled for help. I’m trying to return it, but Printrbot reject my return shipment only to cause me more money charged by UPS. Horrible junk product, world’s worst customer service experience. Don’t expect much after spending over $1,000 but pain, aggravation, and headache. DO NOT BUY PRINTRBOT 3D PRINTER PRODUCTS – BEWARE THEIR BAD REPUTATION ONLINE, I WISH I HAD. .
This complaint and/or review was posted on HolySmoke.org on 09:33 am, November 12, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/printrbot-inc-review/.
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