On February 25th, 2015 I placed a call to Pro Cases about looking at having a custom case built for some dj lighting fixtures. When I called I spoke to Shane and told him that I was looking to have a custom case built. I told him that I wanted the case to look exactly like Chauvet’s Freedom Charge 9 case, but instead be able to hold 16 Chauvet EZ Wedge Tri lighting units. While on the phone with Shane, I had him do a google search of not only The Freedom Charge 9, but also The Chauvet EZ Wedge Tri, so he could get an idea of what I was looking for. Also while on the phone, Shane pulled Chauvet’s webite and got the specs of each unit and the case. Shane told me that this would be a very easy build, and this would be no problem at all. I also told Shane that I on the left side of the case I wanted a external power plug, and enough space on the left side, so that I could run 3 power strips, and gave him the dimensions of the power strips, and then on the right side I wanted a storage compartment for cables. Again was told no problem. Shane told me that he was going to draw up an estimate and email it to me, he event sent me a test email to make sure that I got his email. Not even a half hour later I had the quote in my email. The quote for for $500.00 and had all the specs in the item line, and even stated 4″ caster (wheels) to be put on the case. I called Shane and told him to go ahead with the order. At which point I gave Shane my credit card information and had the order placed. Shane told me that the payment would process, and then once the case was completed, he would call me, and we would have to make a second charge for shipping. I asked Shane about the time frame of the build and he stated to me “2 weeks” and I should have my case. I thanked him for his time, and told him I look forward to working with him, and ended the call. On February 25th, 2015 I sent the following email to Shane after discussing with him the size of the storage compartment on the right side: Shane, So I did some thinking after I talked to you and placed my order tonight. You had made mention to me that on the right side there would be about a 2 inch gap for storage. After thinking about it and doing some measuring, let’s change that to a 4 inch gap. I have large hands, and I did some testing at home and with 2 inches it was snug and very hard for me to bend my fingers. With the 4 inch gap I had room to move my hand around, and bend my fingers. Thank you for your understanding, and my apologies for being so fussy. On February 26th, 2016 I received the following response from Shane “Got It” On February 27th, 2015 payment for $500.00 was processed on my credit card, and deducted from my banking account. Two weeks went by and I heard nothing from Shane or received my case. On March 18th, 2015 I sent Shane an email checking on the status of my case, because it had been two weeks and I had heard or received nothing. The exact email I sent was the following: Shane, Just wanted to check in on the status of my order. I see that on February 27th payment for $500.00 was processed from my banking account. When I spoke to you on February 25th you stated to me that the time to complete the order would be about 2 weeks. Just curious where things are at, because we are currently at the 3 week mark, and yet no case. On the same day I received the following email from Shane: Sorry….we had a big project that we just finished. Your case should go out this week. So the rest of the week came and went and I still had not received anything from Pro Cases. By the end of the week March 22nd, 2015 I received no phone call, no email confirmation, nothing. On March 25th, 2015 I received a phone call from Shane stating that my case was just about completed. He mentioned to me that no casters (wheels) were put on, and he also made mention to me that I wanted casters put on. I got the vibe from him that he really didn’t care, and was kinda waiting for me to mention what to do. I mentioned to Shane that can’t you just put the casters on the bottom corners? He told me that the casters should of been done in the beggining because of the real estate that they aquire, and doesn’t know why they were not put on. The only thing that he suggested to me was that he was going to take pictures of my case, and send them to me, and I was supposed to get back to him, to let him know what I wanted to do next. At this point I was not very happy, due to the fact we are now a month in and I was originally told that it would only take 2 weeks, and I was also told that casters were going to be put on (per the original quote) and yet they were not put on. So I told Shane to send the pictures, and I would be in touch with him, and ended the conversation. The rest of the afternoon and evening went by and I had received nothing from him, no pictures like I was told I was going to have sent. By 1030pm central time, still nothing was received. So due to the frustration of spending $500.00 and I still have nothing to show for it, I sent the following email to Shane: Shane, So on March 25th, you had given me a call, and spoke to me regarding that no casters were put on my case. You had also made mention to me that you were going to send some pictures to me of my case. So as the rest of the afternoon went by, and into the evening I received nothing from you. It is now 10:30pm central time, and yet I still have not received anything from you. I will be honest with you, when you called me this afternoon, I was not happy. When I spoke to you on February 25th I told you that I wanted my case to look exactly like the freedom charge 9, but instead of holding freedom pars, the case was supposed to hold 16 Chauvet EzWedge Tri. You stated to me that would not be a problem at all, in fact you even stated to me this would be a very easy build. On the estimate that you sent to me, it even has listed 4” casters, and yet now you call and state the casters were not put on. I even made mention to you, why can’t you just put them on in the corners. You made mention to me that this should have been done in the beginning, because of the real estate that they take up, and it was never done. Also I am not too happy with the amount of time this is taking. When I spoke to you on February 25th, you stated to me that it would take two weeks, and then I would have my case. Well two weeks went by and I heard nothing from you, or received my case. On March 18th, I sent you a message checking in on the status of my case, since I had already paid for it, and you replied to me “Sorry….we had a big project that we just finished. Your case should go out this week” I will be honest with you, this is something that I did not want to hear, especially after spending $500.00 and yet had nothing to show for it. I understand that things take time, and things can be delayed especially if there is other orders ahead of me. But the thing that upsets me the most, is that you never reached out to me, to explain to me that my order was delayed, I had to reach out to you to find out what was going on. So after receiving that message from you on March 18th, the rest of the week went by and yet I still had not received my case. We are now at 1 month, and I still don’t have my case, and I am running out of patience. When I spoke to you on March 25th when you stated to me that there were no casters on the case, based off of your tone, it kind of seemed like you didn’t care, and that you were waiting for me to make the decision on what to do. Well here is what I want done. My original order called for casters, so I want the casters put on, I mean I did pay for them. Even if that means you have to build the case all over again I don’t care. I am fed up with this company and the poor customer service that I am receiving, especially given the fact, that I did drop a pretty good chunk of change for my case. Shane let’s be honest, if I would of known this whole thing would of taken a month if not more, I would of taken my business elsewhere. Plus if I would of known about the poor customer service, again I would of taken my business elsewhere. I am a business owner myself and you don’t treat people this way. This situation would be like me telling a bride oh yeah I can do your wedding ceremony it will only cost $500, and you have to pay me first, and then never show up, same thing the customer is not going to be very happy, and they are going to be left with the feeling that they got screwed over. As I mentioned at this point I would like what I paid for. I am giving you until next Wednesday to have my case delivered to me. This means the case should be as exactly as I ordered it from you, including the casters. Also before the item ships out, I want pictures of what my case looks like. I would like pictures of the inside, every side of the case, and the bottom as well, just so I know that things were done right, and if by some chance something is not right, you can fix it before I receive the case, and then I’m not left with something that I can’t use. Also at this point I think it’s only fair because of the long amount of time, and the problems that have occurred, that you pay for shipping, again it’s only fair. I don’t feel that I should have to pay for shipping when first of all I was told that my case would take two weeks, and yet it’s been a month, plus I was told there were no casters on the case, when my order called for them. Shane please note again I am running of out of patience with you, and I just want what I paid for, so I can use my case and be done dealing with this nightmare, and this company. Have a great day, and I look forward to your prompt response. At this current point I am awaiting a response from Shane, and what he is going to do to get me what I paid for. .
This complaint and/or review was posted on HolySmoke.org on 22:04 pm, July 18, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/procases-inc-review/.
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