On January 10,2015 we purchased a 2000 bmw from a local dealership and were advised to purchase the warranty in the event ttht something occured within 90 days so that we could be covered. Well after putting a little over 200 miles on the car, the car began to overheat so we took it to a repair shop for a diagnosis. The representative called to inform us that the cars engine was gone and it would cost almost $7,000.00 to repair. Well we thougt how lucky we were to have purchased the warrant to cover the motor. Well to our suprise, we were advised the repairs were denied by Proguard. I called the adjuster to discuss and he cited that because the car overheated, they could not cover the repairs. I then inquired as to how could I appeal this decisio and he could barely answer the question. I also asked him for something in writing outlining his decision to deny those cost as I am an insurance adjuster and I am aware in most cases, each denial must be specific and you have to inform your clients as to the basis of such a denial. I was informed by Charlene that this is not required by their agency. So I explained that per the informatiom that was provided, I could request an arbitration and the judge could decide on the facts of the case and to whom should I send my appeal to. She indicated she could not provide this information and she would refer me to the claims manager. I have yet to receive a call from anyone else from their agency. This was a rip off and the car repair shop stated the engine was propbably bad prior to the car overheating thus they are liable for the repairs. .
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