I signed a 3 year contract so I thought. I’ve had them for over 5 years now.I’m paying over $30.00 a month which included the insurance plan. So I have a problem with 2 parts in my system and go online to speak with them, and was told that parts are not included with the insurance. They could bill me for the part and send it to me. I’ve wasted hundreds of dollars on the insurance. I call the call center and was lied to again, until I get the supervisor who told me that the other two ladies were incorrect. Now she says they can send me the part and they have changed their policy again a couple of months ago to include the main system battery. Of course us customers never get anything in writing when they change their policies. Must be nice, that they don’t have to inform us of changes. She tried to give me the run around thinking I was stupid. Now I want to cancel my service and it’s like pulling teeth. They asked me did I read the SMALL PRINT that says I’m still under a contract. That I only have a small window to cancel my contract when it renews each year. I hope the rest of you read this. She also told me that she would review my contract and maybe even come out after I cancel and rip the system out. WOW!! Stay far, far away from Protection one and read the small print. Email me at [protected]@aol.com if you have any questions. Thank God for Lawyers!
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 16:35 pm, February 28, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/protection-1/.
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Protection 1 Reviews & Complaints
Added a second house to my account. I was extremely clear about this being an additional house. They shut my first alarm off (it beeps constantly). When I called I was told that it would be resolved in a 10 minutes and that everything would be resolved that day. Two hours later, I contact them to find out why my alarm is still showing “fault” and was told that I had a note on my account and I would be contacted after the weekend. I explained that this was not was I was told, got put on hold at least half a dozen times and, finally, told that I would be contacted. Two more hours and I was told that I would either have to take an unpaid day off work or I would have to pay them a service fee to have someone come out and correct the error that they caused. I have one thing to say – if someone doesn’t have this fixed before Monday I won’t be calling them to fix it. I will be calling Brinks or ADT to come out.
Protection 1 Reviews & Complaints
After my contract was over; I received a letter stating that they need to charge me more or they going to take “calling” feature from my plan because I don”t have a landline phone but a payphone at the business. Every time my alarm is arm or disarm I would receive a call from my business through the pay phone and protection one one said it costs them money (i doubt it). I then called them and told them I want to cancel my service since it”s over and move to ADT because it”s cheaper. After our conversation, they decided to go over some of the features I don”t need to lower my plan. i agreed to the new term which was to keep all the features I had except for the Patrol and the calling feature for $40. After I renewed the contract they took out the opens and closes (enable me to view who and when they arm or disarm the alarm), and wanted to charge me $10 every month plus $25 to program it. I was upset because they lied to me about the features and I don”t understand why I need to pay for such feature. It”s like I have to pay to view my billing statement online. After this experience, I will never recommend nor do business with protection one again because they are all liars!
Protection 1 Reviews & Complaints
As someone with a 10 year plus relationship with this company, which continued as I moved between two states, I strongly advise not ever doing business with this company. First, their contract is extremely one sided in their direction, and you should not sign it. Cancellation charges during the first year, automatic renewals for a year, etc. The BEST thing you can do is avoid EVER getting involved with them at all in the first place. Second, their customer service is among the worst I’ve encountered. When I tried switching back from electronic billing to paper billing, calling their service number multiple times, they never helped me. Instead, they started calling me over and over to taunt me over “late bills”. I’ve never had happen to me from any other company. Third, after sending multiple letters cancelling my service, and paying substantial fees, they did not actually cancel my service! After all the letters I sent and payments I made cancelling the service, they called me. Though I said, no, we are done, their representative said “I understand”, and let me leave you our 800 number in case you change your mind. I told him I was driving, and I couldn’t write it down, but if he called me back I wouldn’t pick up and he could leave that number. In the voice mail that was left, he told me that they would actually be continuing my service against my wishes!!! They have since called my home while the alarm was off and tried to report that a window alarm went off!!! Trust me, these people are liars and they will cheat you.
Protection 1 Reviews & Complaints
Echoing the same that many have posted here regarding the contract. I had them change us from monitoring with landline to cell phone only. When they changed this, I was re-upped for a new three year term. 18 Months later, I went through a divorce and had to sell the home and move to a rental property. I explained the situation to the rep, who said no one in the company was authorized to negotiate or work with customers in my position to reduce the early term fees. I offered to pay for the cost of the service call to change me to a cell only backup. No deal. $569.50 later I have to pay out *17 months* of the remaining contract. Heartless companies deserve unflattering reviews. I will make sure I follow through on the commitment I gave your rep, Protection One. I told him if Protection One is unwilling to put him in a position to negotiate on termination fees, I will make sure and post my experience to everyone I know. Protection One – If you”d like to change your mind, I”d be glad to change my reviews. My name is David Wallace in Dallas, TX 75214 and Account # ended in 6932.
Protection 1 Reviews & Complaints
Had service with Protection One for approx 20 years but then ran into hard times (ie lost my job). I continued service while on unemployment but then had to cancel because I could no longer afford it. I called customer service, paid my account in full and asked them if I could suspend or cancel my service temporarily because of my financial situation. The person I spoke with canceled the service for me. I asked the person specifically if there would be any further charges and was told no, my account was paid in full, there would be no further charges. Fast forwards about 3 months…I received a bill for approx 3 months worth of service. I called them and was told that it was for the prior three months and that I owed the money. I explained my situation to them again and told them what I was told when I canceled the service. They did not listen nor care what i was told but just insisted that I owed the money. After several more calls, I discovered that they claimed that I had to pay off my “contract”. When I originally got P1 service, there was a contract but that was canceled several years ago when I briefly (about 1 month) went to another company. I do not have any recollection of signing a new contract and had been told that I was on a month to month basis. Not only that but when I returned to them, I did not get any new equipment or anything. Only the service. I have tried over and over again to get this resolved but they appear to care more about getting $100 then they do about providing their “valued customers” with any kind of customer service. They have even forwarded my account to a lawyer who has called and sent threatening letters. What ever happened to customer service? Prior to this incident, I was singing praises of their service. Now I will tell everyone I know to stay away. These people only care about their bottom dollar. For a $100 they have ruined my credit and lost all respect. You might say, why not just pay them off? Well, besides the principal of the matter, I really don”t have the money. You can”t get assistance to pay this type of bill and I don”t have any credit cards that I can use. What little money I am able to scrape up ( usually people giving me money) I have to use for food, gas, or power & water. Anyone seen “it”s a wonderful life”? Well, P1 is like “Mr. Potter”. Money grubbing, unscrupulous, and lying people who don”t give a rip about their customers.
Protection 1 Reviews & Complaints
I activated an existing alarm system in a house I purchased one year ago. I paid your company over $500 for two new fire alarms and I”ve paid nearly $400 in the past year for the monthly monitoring. Currently, my wife is not working and I need to temporarily cancel the monitoring service. I called customer service to ask for a hiatus and was told I had to pay $750 to cancel my contract. Even though I activated an existing Protection One system which cost the company no equipment or installation costs, I have to pay all that money to put my monitoring service on hold? I understand that I signed a 3 year contract but I cannot afford the monthly service and I cannot afford the $750 to cancel it.
Protection 1 Reviews & Complaints
I had a 2 year contract. I noticed them that I wanted to cancel it 6 months ago. I told them 2 weeks before it expired and sent them 20 emails. I then called multiple times. I sent a letter. They sent me a post card. I sent it back. Then, they told me that they received the post card 2 days late and had to assess me a fee of 100 dollars. This is fraud. Someone should stop them. After this, they started calling me and harrassing me telling me that I was late paying them one day after I was sent the bill by email.
Protection 1 Reviews & Complaints
I had an alarm system installed in my home with a 3 year monitoring contract which had initial expiration date of February 2013. The equipment was charged 1/2 at installation and the other half in 30 days. The equipment is fully paid off and only a short time remains on the monitoring contract. My home was totally destroyed in the wildfires around Norman on August 3, 2012. They are continuing to attempt to collect monitoring fees when there is nothing to monitor. Initially I was told they don”t cancel contracts but that a credit would be issued against each bill until the contract expired and I would owe nothing. Now they want me to pay and in addition they are now harassing me about installing another system in my new home once it is rebuilt. They call me 3 to 4 times a day. This is the most unethical company I have ever had the misfortune to come across.
Protection 1 Reviews & Complaints
I had Protection One activate a system already in the home I bought. They told me the equipment was old but since it was supposed to be FREE activation, I told them I wouldn”t be paying extra to update the system if there was nothing wrong with the old system. After activation, I continually would get phone calls when I left my home telling me that my alarm was sounding. We got 2 notices from the police department for false alarms when I couldn”t get home on time. It became a nightmare and finally after repeated calls, a service person came out and told me I needed a new battery. After the new battery, same scenerio, false alarms and phone calls. I pulled the battery out and refused to use the system, just waiting for that time period when I could cancel. Unfortunately, I called to ccancel too late, according to Protection NO-ONE, because they told me my contract began again automatically since I didn”t call to cancel on time. Now I am locked in for 3 yrs. I have been paying faithfully when I am not even using the lousy system. I just moved and called to terminate the alarm and will not be using it where I am moving. I am strapped for money and need to end all extra bills. They told me I have to pay up for the remainder of the contract regardless of whether I use the system or not. This is a big rip off. Do not get involved with P. One.!!
Protection 1 Reviews & Complaints
I have been a client of Protection One for over a decade. In 2009 they offered e-Secure, which allows remote arming and disarming of service. I signed up. They installed some new hardware. The process restarted the contract for a 3 year period. I sold my home in 2011, with 10 months left on the contract. There is no “buy-out” option, I am simply responsible for the rest of the contract. I completely understand the terms of the contract. My issue is that the provider/client relationship is meaningless. For $450 this company has now lost me as a client forever.
Protection 1 Reviews & Complaints
I have been a faithful subscriber to Protection one for nearly 5 years. It had been alright until I left home for a few days. Upon leaving I activated the system and it went completely bonkers. The screeching sounds came to life and I couldn”t shut it off. With the alarm still shrieking I called the company and was put on hold for a couple of minutes until a man answered. He explained to me that my battery life was too low and that is what was causing my problems. He then told me I had to have a technician come to the house and diagnose it. I told him I was in the process of leaving for a few days and he told me that a technician could come out after I got home. He didn”t answer how the company was going to “protect” my house while I was gone. He did tell me that I would have to pay for the service call and any parts necessary to get my system up. He wouldn”t give me a price but I didn”t care. I have a few months to go on this horrible service and have decided to cancel…if you can. I would suggest a do it yourself at home security system and skip a company that puts you in money chains for over 4 years and then screws you when you system goes bad…Drop the mic!
Protection 1 Reviews & Complaints
I have had Protection One since Nov. 2008 and have had nothing but problems since going with them. Every bill I get is wrong and I keep getting charged misc. charges that I have already paid! I was out of town for over a month and my alarm was “shut off”, un beknownst to me. I called in about the unusually large bill and they told me I had to pay six months in advance, are you kidding me? Because I missed ONE month? Then, I wasn”t even setting the damn thing and for two weeks it would go off in the middle of the night, I kept calling in and they said it was my cell phone tower????? Are we on the same planet? I didn”t set the alarm people!! They instructed me how to disconnect it, which, for a girl is difficult and sucked. Then, to reconnect was more than enough trouble. So, they sent out a tech who said the wiring from the beginning was messed up and spent most of the day out here. I talked to one lady in particular who finally got everything straightened out, promised my bill was set and I wouldn”t have additional charges, if I did, call her only. 1 month later I get a bill for over $200, are you serious? I can”t wait to get rid of this company! I did for TWO WEEKS with no return call. Finally someone else calls, rude as can be, says I just renewed my contract, are you out of your mind???? Now they say I have to pay the last 4 months when I have a bill saying it has been paid!! I wish I had a lawyer to help me because this is highway robbery. Does anyone know who “governs” the alarm companies, like the FTC, etc? I know I can complain to the BBB but I need to go beyond. I have of course faxed a letter to the supervisor but it is like talking to a brick wall. Any advice of who helps protect consumers in this field would be appreciated, thank you!!
Protection 1 Reviews & Complaints
I have never had a contract or services with this company. About six months ago I started receiving phone calls and messages from Protection one about “my” alarm system with them. Sometimes they call up to 3 times per day and if I am not home they will leave 3 messages on my answering machine. I have called them three times and have told them that they have the wrong number and I beg them to stop calling me. I even had a supervisor promise to remove my number from their call list. Each time they take my number and promise to leave me alone. I still get calls daily. Today I had two more messages on my answering machine from Protection One and they were asking to speak to David. Once again (fourth time) I called them and told them that they have the wrong number!!! I was promised that they would stop calling me. How in the world do you get this company to stop being so bothersome?? I”m so glad I don”t use their services because it is clear that they don”t know when to stop harassing their customers to death.
Protection 1 Reviews & Complaints
I have the exact same complaint that John Smith wrote about earlier. How this company can continue to treat customers like this in today’s economy and survive is beyond me. This is the quote from Smith earlier and it right on. Buyer beware. Protection One is the greatest band of thieves to walk the earth. One of their greatest scams is to say you have to cancel via letter. They “accept” a verbal cancellation (calling an 800 number from your own home phone, they get your number even if it is blocked, you give your password, you state your intent, so they damn well know it’s you and what you want to do), but then they don’t tell you that you need to do it in writing, according to them. So they try to rip you off for another month or two’s billing, which you don’t find out about until they bill you
Protection 1 Reviews & Complaints
I paid for nearly two years of service only to find out that Protection One wasn”t receiving any signal from our house. And, THEY WON”T GIVE ME MY MONEY BACK ! Here are the facts: We had a Protection One, whole-house, system installed nearly 20 years ago when we purchased our home. My husband died about nine years ago and I continued to faithfully pay the monthly service fee and 24-hour monitoring fee. Over the past few years, I have accidently set off the alarm a few times (hasn”t everyone?) and would immediately call Protection One and tell them that there was no problem and to ignore the alert. Then, several months ago, I had to have an upstairs bathroom window replaced due to a water leak. I called Protection One and told them I didn”t want the window alarmed any longer and inquired how my contractor should cap-off the existing alarm wires. Protection One gave directions to the contractor and advised that I would still have to have a service representative come out and remove the window from my system or it would always show on the alarm pad and would require entering a by-pass code. The service representative came out and re-programmed the system and went on to “test” the system by sending a test signal to Protection One. He then advised me that my system was “not talking” to Protection One. He went on to investigate and determined that the problem was that the phone wires had been cut. Apparently, this had occurred a couple of years earlier, when I had hardwood floors installed — during the installation, the phone wires were somehow accidently cut. Here are my issues . . . 1. If the wires were inadvertantly cut by the floor installers, why didn”t Protection One get a signal that something was wrong? What if it had been the “bad guys” who cut the wires while breaking into my house? I guess I”d be dead. 2. When I accidently set off the alarm over the past few years and called Protection One to tell them to ignore the alarm, why didn”t they tell me they hadn”t received a signal? If I set off the alarm and notified them and they didn”t receive it, why wasn”t that reason enough, in an of itself, to investigate further. 3. I repeatedly asked, over the phone and in writing, for a full refund of the money I paid for services I didn”t receive. They have REFUSED. 4. Protection One says that I failed to do a “monthly test” of the system — something, I might add, my husband nor I have ever done! In any event, setting off the alarm accidently over the past few years and calling them is a test in my book! 4. Their solution is for them to keep my money and have another service representative come out and upgrade my system, at “no charge, ” and that I should continue to make monthly payments. Oh, and by the way, the monthly payment for the upgraded system would be more than I was currently paying. Crooks!
Protection 1 Reviews & Complaints
I put an alarm system in my home. I was never told before the installation that the system could not be used because I have 2 big dogs that would set off the alarm. Also, without my permission, the installer punched a hole in a wall and ran the wires under the carpet in front of the doorway into the kitchen. I rarely used the alarm. In 11/08 ProtectOne knew the system was not working. I was not told. In 4/09 I learned the system was not working. No one came out to fix it even though I was still paying the bill. I subsequently stopped paying for the service. Now ProtectionOne is treatening to send me into collection and negatively affect my credit rating if I do not pay the balance of the contract – for a system that they know does not work. I would not recommend using this compnay.
Protection 1 Reviews & Complaints
I signed with Bellsouth/Protection One in August of 2006 and paid an install of $149 and agreed to $29.95/month. Our business lease is up in December of 2007. When we called to cancel, we were told this is a 5 year agreement! Who signs a 5 year agreement? Who pays for an install on a 5 year lease? Bottom line, the salesman had me signing papers and NEVER explained it was a 5 year agreement. I would NEVER have used them. BE CAREFUL WITH THIS COMPANY!